Customer Success: Insurance Providers
Business Benefits
Relativity Technologies has helped the world's largest insurers realign their enterprise applications with business needs.
Insurance providers depend on portfolios of enterprise applications to govern and automate their key business processes. Claims processing, account management, and other central systems are built on highly complex and often inflexible systems. Competitive pressures demand that these applications can be readily adapted to address emerging market challenges.
Relativity Technologies can help. The world's leading insurance providers have relied on the Modernization Workbench® platform to realign their enterprise application portfolios with business needs.
Application Modernization through Business Rule-Led Redevelopment
Leading International Insurer
Business rules efficiently uncovered and documented, enabling a rapid transition of existing business processes to a better-supported application.
The development organization of one of the world's largest insurance groups analyzed its portfolio of enterprise applications and identified a risk. A core legacy application was built on an aging technology that has been rapidly declining in use and support. Without adequate support or resources within their company to manage the system the stability of this critical function was jeopardized. Further, the cost to support the system was steadily increasing, and bottlenecks in the development group meant that changes in business processes were not being quickly reflected in the supporting information technology. As a result, the insurance company turned to Relativity Technologies for help.
Relativity Technologies' powerful Modernization Workbench analyzed the application, identifying and cataloging the core business rules of the system. The standards-based repository of business logic provided the foundation for building functional specifications based on the reality of the insurer's existing, proven legacy processes. The resulting modernized application was far simpler to manage, and still maintained the business logic that the company considered to be a competitive advantage. By using the Modernization Workbench to manage the process, execution was less risky and more timely - resulting in a quick delivery of the modernized system.
Leveraging the Business Value of Enterprise Applications
FEP, Administered by CareFirst Blue Cross Blue Shield
Business logic uncovered, componentized, and redeployed in a web-enabled application. Upgrade of database executed with no impact to the stability of the application
To build on its reputation for outstanding customer service, this leading U.S.-based healthcare payer decided to improve response times for its customers by streamlining its back-end claims processing systems and web-enabling customer support. Operating on 20-year old legacy applications, the payer's claims system had been substantially modified and enlarged, adding to its complexity and causing it to exceed several million lines of code. To rebuild the claims system from the ground up would take 6 to 7 years according to early estimates by the payer. Instead, the project team opted to deploy an Enterprise Application Modernization approach for its claims applications.
To begin the initiative, the Modernization Workbench was used to better understand the complex application code. Analysis tools of the Modernization Workbench generated documentation and graphical representations of the various programs, allowing professionals to identify the sections needed to be preserved, restructured, or eliminated. With the analysis of the system complete, Relativity Technologies' consulting partners used the Modernization Workbench to uncover the system's business rules buried throughout the application. Doing so allowed the payer to reuse and simplify processes -- leveraging the existing investment made in their applications.
The combination of Relativity Technologies and our consulting partner, Capgemini (now part of Accenture's Health and Life Sciences practice), has helped to unlock the critical assets contained in the payer's legacy applications and to convert those assets into flexible, standalone, and Internet-ready components. Further, by componentizing the business logic spread throughout the program and modernizing the overall architecture, the claims system is simpler to maintain and easier to adapt to changes in industry conditions.
The bottom line: with help from Relativity Technologies, our client stays ahead of the pack in an increasingly competitive and cost-conscious world. Now, the Web-enablement and modernization gives FEP's customers, health care providers, and claims processors real-time access to claims information.
Enterprise Application Modernization "allows companies to embrace the Web and other emerging opportunities while increasing their ability to respond to shifts in strategy. And through our partnership with Relativity Technologies, we can provide these advantages more efficiently by using the powerful Modernization Workbench," said Ron Bissetta, principal with Capgemini.
