Application Maintenance
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Application portfolios automate the operations of every organization. Business processes from core banking to claims processing have become indistinguishable from the applications that execute them. As a result, it is essential that these applications align with the business strategies and goals of the organization. But, these applications tend to become increasingly complicated over time. This can reduce their ability to be adapted to support new business needs.
This paper discusses how you can improve global maintenance activities by creating a knowledgebase of business intelligence about the applications that run your business.