by Nick Robertson on January 28, 2019
To kick off Legaltech, we’re making some changes to help all our customers benefit from RelativityOne. It means lowering prices by up to 60 percent, bundling unlimited analytics, and creating a new consumption-based billing model for our SaaS product.
The adoption of SaaS has been accelerating rapidly, with three-quarters of organizations saying that nearly all of their enterprise applications will be SaaS by 2020. And the benefits of this approach are well-documented: it’s secure, always on the latest version, requires zero infrastructure management, and provides unlimited scale and elasticity. SaaS allows businesses to focus on their core competencies and innovation rather than running and managing software. It’s a platform that enables you to evolve your products and services, and to gain a competitive edge.
These advantages are making their way to e-discovery. We saw a lot of momentum with RelativityOne in 2018. It’s already our fastest-growing product in history: growing 420 percent in the last 12 months. There are now more than 12,000 workspaces, 717 million documents, and over 2 petabytes of data managed in the system. We’ve added 350 product enhancements in the last year, and it’s now available in seven regions throughout the world. Our security team has grown 50 percent in the last year—including the addition of an intel-driven cyber division integrated with our product security and compliance teams—and we’ve also earned ISO 27001 and SOC 2, Type II certifications.
Today, leading global organizations—Deloitte, Rio Tinto, Allen & Overy, Troutman Sanders, Celgene, CA Technologies, Special Counsel/D4, and many more—trust RelativityOne for their e-discovery and investigatory work.
The specific stories are what stand out the most to us. Take Epstein Becker Green, an industry-focused national law firm with a forward-thinking, entrepreneurial spirit. Once they migrated to RelativityOne, they quickly realized the benefits of SaaS.
“Moving to RelativityOne has transformed e-discovery in our firm at a national level,” said Lori Mazzola, IT Director at Epstein Becker & Green. “Our e-discovery team is able to focus on high-value consulting work with case teams rather than technical support and data management, and our attorneys benefited from a better user experience immediately.”
Meanwhile, global advisory firm FTI Consulting has leveraged RelativityOne for a more consistent and scalable practice. They were the first to start using it in Hong Kong to build out their global playbook and have run several second requests, including complying to a 5+ terabyte second request in only 10 weeks.
“What RelativityOne really gave us was the elasticity and flexibility to expand and focus on what we do best: providing innovative solutions to our clients,” said Daryl Teshima, senior managing director at FTI Consulting.
After seeing the success our customers were having with the product, and getting their feedback on pricing and terms for the past year, we decided to make changes to ensure more of our customers can benefit from RelativityOne in the future..
So What Do the Changes Look Like?
We’re excited to announce five key adjustments:
1. Lower pricing for data. This means lowering prices overall for data in RelativityOne—up to 50 percent at some volumes—to eliminate cost as a barrier for organizations ready to move to SaaS. It also means staying on top of the types of data that are becoming critical in today’s discovery: video and rich media will be billed at an even more reduced rate at 50 percent of standard rates. Lastly, flexible data storage models provide prices that are commensurate with the value you get from it—data used for early case assessment, or repositories where data is reused across multiple matters, is charged at 33 percent the cost of active data, while archived case data in cold storage is charged at 25 percent.
2. Creation of a “RelativityOne user.” With customers starting to go all-in with RelativityOne, we’ve created a lower rate for users that work only in the SaaS product. Users that only access RelativityOne will be able to access all RelativityOne functionality at a cost up to 60 percent lower than current user rates.
3. Unlimited analytics at no cost. Additionally, we’re bundling unlimited analytics with RelativityOne. We’re focusing a lot of our R&D in this area, and RelativityOne provides many unique opportunities to enhance our analytics feature set, from tapping into cloud-based AI services, to helping customers leverage learnings across all their matters, to a roadmap that includes enhanced AI-driven investigative tools. We want to make sure all RelativityOne users benefit from innovation in this area.
4. Consumption-based license option. We’ve heard from you that you want more flexibility in how we license, so we’ll now offer two distinct approaches: a three-year subscription where customers pre-commit to a set amount of users and data (our traditional approach to licensing), and a consumption model where user and data usage is calculated on a monthly basis. The consumption model comes at a premium, and can be pulled down for a three-year or one-year option. This new option aligns with pervasive cloud billing models—Azure, AWS, G Suite, Splunk, etc.—and is ideal for customers with limited ability to predict usage.
5. Introduce professional and provider licensing options. We built our business alongside our partner community and plan to advance the market with RelativityOne alongside that same community. Thus, we’re introducing a provider license in addition to the professional license we offer today. The provider license comes at a lower, wholesale rate for organizations offering RelativityOne as a service outside of their organization. Available to solution providers and law firms that focus on discovery services as an important revenue driver for their businesses, a provider license also means you’re eligible for our Relativity partner program, which has benefits like marketing development funds and unique provider certifications.
Ultimately, we hope these changes make it easier for anyone to access or build their business on RelativityOne—our aim from the beginning. To learn more, reach out to firstname.lastname@example.org.
Nick is an e-discovery veteran with over 15 years of industry experience in customer-facing roles. A member of the team since 2007, he is chief operating officer of Relativity and leads the customer group. In this role, he works closely with marketing, sales, and customer support and success to deliver an exceptional experience for the global Relativity community.