Relativity Solutions Manager

  • Location: London
  • Department: Customer Success
  • Work Status: Full-time

Overview

We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it.  The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.

As a Relativity Solutions Manager, you will be responsible for leading a highly effective team responsible for understanding customer usage and adoption for all Relativity products across the EDRM spectrum. The Relativity Solutions Manager provides direction and administers company policies which directly affect the team and is responsible for the professional development of their team members.
 
The Relativity Solutions Manager balances their time between people leadership responsibilities and individual contributor work.

People Leader Responsibilities:

  • Onboard, mentor, and advise team members in their day-to-day activities.
  • Provide written and verbal performance feedback to team members consistent with company policy.
  • Counsel and collaborate with team members to create and maintain developmental plans to drive career growth.
  • Supervise team projects and goals, troubleshoot roadblocks and obstacles.
  • Manage team logistical needs, including work assignments, project deadlines, travel assignments, PTO requests, expense report approvals.
  • Collaborate with management to execute on company vision and goals.

Individual Contributor Responsibilities:

  • Advise and teach customers Relativity workflow solutions across entire product line by responding to direct customer inquiries, and via proactive outreach initiatives.
  • Onboard new customers to ensure they are comfortable and successful using Relativity to accommodate their specific workflow needs.
  • Engage with customers to encourage and drive product adoption and satisfaction.
  • Serve as customer surrogate across Relativity internally to ensure that end user’s perspective is voiced and considered during product development.
  • Provide thought leadership to company and industry by publishing written articles and speaking at industry events.

Preferred Qualifications:

  • Relativity Certified Administrator certification
  • Relativity Expert status
  • Creative problem-solving ability
  • Strong communication and presentation skills
  • Law Degree (J.D.) is not a requirement, but a ‘nice to have’

Minimum Qualifications:

  • Solid experience in the e-discovery industry
  • Management or leadership experience

About Relativity

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.   We understand career choices are a big decision, and we thank you for considering Relativity.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

How We #ActOnIt