Litigation Support Solutions Architect

  • Location: Washington, D.C.
  • Department: Sales
  • Work Status: Full-time

Overview

We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it.  The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.

As a Litigation Support Solutions Architect, you will play a key role in supporting Relativity’s sales activities.  You will be responsible for providing clients and prospects with exceptional Relativity experience via workflow assistance and acting as a solution evangelist.  As a Litigation Support Solutions Architect, you will take the lead in the more complex requests and provide mentorship to less senior members of the team. 

Role Responsibilities

  • Assist Relativity’s efforts to acquire and grow new accounts
  • Participate in sales calls and meetings with account executives and prospects
  • Assist with, or lead, presentations and product demonstrations
  • Identify customer business needs and help define solutions to address them
  • Manage all assigned Proof of Concept projects and address any prospect questions and issues
  • Capture prospect/customer requirements and work with sales to write sales proposals detailing how Relativity’s solutions will address business needs
  • Deliver feedback to the product management team based on prospect or customer interaction, product issues, field deployments and generally observed market trends
  • Create necessary documentation, presentations, and product demonstrations to teach clients about Relativity functionality and the value proposition
  • Maintain expert knowledge of Relativity product suite by consulting internally with teams and other resources, individual study, and attending demo days to ensure expertise of Relativity, future product enhancements, and added features
  • Understand sales process as it relates to Relativity's overall strategies and objectives

Preferred Qualifications

  • Experience supporting e-discovery solutions including Review, Analytics, Processing, Legal Hold and Collection
  • Relativity experience; complete technical understanding of Relativity
  • Effective communication skills (written, verbal, & presentation)
  • Ability to multitask and self-manage workload
  • Attention to detail
  • Active Relativity Expert status
  • Strong sales orientation
  • Ability to travel 25-40%

Minimum Qualifications

  • Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
  • Seven years of experience supporting enterprise SaaS applications, including four or more years in sales engineering or consulting
  • Ability to pass the Relativity Certified Administrator (RCA) exam within 6 weeks of employment
  • Ability to obtain Relativity Master certification within 18 months of employment
  • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
  • Attention to detail, plus analytical and problem-solving capabilities
  • Positive, service-oriented personality
  • Ability to travel 25-40%
  • Ability to multitask and self-manage workload
  • Ability to work in Chicago, San Francisco or DC metro area
  • #LI-MA1

About Relativity

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.   We understand career choices are a big decision, and we thank you for considering Relativity.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

How We #ActOnIt