Instructional Design Associate

  • Location: Chicago
  • Department: Customer Success
  • Work Status: Full-time

Overview

At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.

Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

 As an Instructional Design Associate, you will develop and deliver training content across a variety of formats and media to best serve internal and external clients in understanding and using Relativity’s core products more effectively. The Instructional Design Associate works under steady direction of managers and senior team members.

Responsibilities

  • Assist with design, delivery, and maintenance of training programs and learning solutions such as in-person training classes, live virtual webinar sessions, on-demand videos, interactive tutorial simulations, and hands-on labs
  • Demonstrate knowledge in instructional design, technical communication, and multimedia content development; participate in both delivery and evaluation of training sessions where appropriate
  • Maintain, develop, and test user training materials for instructor-led training, self-paced labs, and online training content (including interactive tutorials and rich media educational videos)
  • Work directly with internal clients to gather educational requirements; reach out to external client audiences where appropriate
  • Collaborate frequently with subject matter experts (SMEs) to assist with knowledge transfer and accuracy/quality of content
  • Deliver recurring webinar training sessions as well as in-person classroom sessions as needed
  • Assist with managing educational events
  • Work across teams to ensure that educational content is effectively deployed and represented on the Relativity website, customer portal, internal learning portal(s), and other communications and marketing collateral
  • Monitor and answer education tickets in a timely fashion
  • Assist with the production and management of industry/community events

Preferred Qualifications

  • Effective and professional communication skills
  • Passionate about learning and utilizing new technologies to deliver effective training
  • Strong writer with a critical eye for nuance, detail, and editorial principles
  • Capable of analyzing and producing content through the eyes of a learner
  • Knowledge of adult learning principles with the ability to apply course design techniques
  • Enjoys working as part of a team in a collaborative environment
  • Strong proficiency in Microsoft Office
  • Hands-on experience working with content authoring (e.g. Captivate, Articulate, Lectora, and/or Camtasia), professional image editing and desktop publishing software (e.g. Photoshop, InDesign)
  • Strong project management skills with a focus on meeting milestones and deadlines
  • Knowledge in the development and management of training evaluation programs
  • Experience in implementing an educational portal
  • Experience or familiarity with e-learning standards; SCORM and Section 508 requirements
  • Experience in the software technology sector
  • Understanding of e-discovery and the legal industry

Minimum Qualifications

  • BA/BS in Training & Development, Education, Instructional Design, Communications, Media Studies, or related discipline, or at least one year experience in educational content development (curriculum design, study aids, simulations, evaluations, e-learning, m-learning, scripting, multimedia, publishing, etc) with an emphasis on e-learning and multimedia technologies
  • At least one year experience with distance learning, learning management systems, and educational portals
  • Portfolio of work and/or writing samples

About Relativity

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.