Senior Application Administrator - Atlassian

  • Location: Chicago
  • Department: Internal Technology
  • Work Status: Full-time

Overview

We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it.  The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.

Relativity is looking for an experienced Senior Atlassian Application Administrator with experience in IT Service Management (ITSM) to join the Business Systems and Applications team.  As a Senior Application Administrator, you will be responsible for the operation & maintenance of the internal Atlassian Jira & Confluence applications and will work closely with other teams as you champion these applications throughout our company. You will work with our business partners to discover current pain points, define business objectives, make best practice recommendations, and provide innovative solutions. The ideal candidate succeeds and enjoys working in a fast paced, dynamic environment, and thrives on being collaborative while solving hard problems.  A proven record building great cross functional experiences in a diverse environment is desired.

Role Responsibilities

  • Build strong relationships with key business stakeholders, act as their trusted advisor and assist with creating business value through the process of gathering requirements, proposing solutions, implementing a solution and iterating on that solution.
  • Collaborate with key business stakeholders to translate business strategies and objectives into capabilities and present solution ideas based on best practices for input, buy-in, and sign off
  • Perform administrative functions associated with the Jira & Confluence applications including advanced work with workflows, queries, and custom objects.
  • Ensure systems are stable, available and that user issues are addressed in a timely manner
  • Devise, test, and deploy integrations between Atlassian products and other internal systems
  • Maintain an up-to-date knowledge of Atlassian products, administration best practices, and agile methodology best practices 

Minimum Qualifications

  • Bachelor’s degree in computer science, information technology or equivalent working experience
  • At least 3 years of experience administering Jira & Confluence applications 
  • Strong working knowledge of Agile (Scrum or Kanban) methodologies 
  • Experience working and communicating with both technical and non-technical stakeholders, in diverse environments. 

Preferred Qualifications

  • Experience implementing and enabling IT Infrastructure Library (ITIL) processes in incident management, problem management, change management, and request fulfillment solutions within Atlassian Applications.
  • Detail-oriented, enthusiastic, self-starter with ability to work both independently and with teams both locally and remote.
  • Experience with other Atlassian Applications such as Bitbucket, Jira Service Desk is considered a plus
  • Experience with extending Atlassian Applications with marketplace apps such as Scriptrunner or Power Scripts is considered a plus
  • Experience with supporting technologies such as SQL, Splunk, or Informatica is considered a plus
  • #LI-MC1

About Relativity

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.   We understand career choices are a big decision, and we thank you for considering Relativity.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

How We #ActOnIt