Manager, SaaS Operations

  • Location: Krakow
  • Department: Engineering
  • Work Status: Full-time

Overview

At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.

Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

The Manager, SaaS Operations is responsible for managing the day to day operations of Relativity’s Software as a Service platform with focus on ensuring stable and performant service delivery. The Manager will work closely with the Relativity Engineering teams to understand and support the SaaS platform architecture, technology stack, software dependencies, compliance support activities, automation, deployment solutions, and Microsoft Azure cloud infrastructure.

Responsibilities

  • Create sustainable, highly reliable infrastructure operations processes that support compliance status and adhere to published OLAs/SLAs
  • Collaborate across the Engineering and Support organizations to drive continuous service improvement in a DevOps culture
  • Mentor a team of systems engineers to raise their operations, development, and leadership skills
  • Manage and optimize cloud and infrastructure cost structures - Provide infrastructure response to major incidents for a global firm

Minimum Qualifications

  • Bachelor’s Degree in Computer Science or another related discipline, or equivalent work experience
  • 5+ years of experience in a hands-on-technical role on a SaaS operations team
  • Knowledge of best practices and operations in an always-up and always-available services environment
  • Technical understanding of a variety of OS and technologies (ex: Windows, Unix, virtualization, cloud computing, database technologies, networks and back-end infrastructure)
  • Experience managing database-centric applications, MS SQL Server preferred 
  • Experience building and operating automation/configuration management infrastructure and the maintenance of a Continuous Deployment pipeline
  • Exposure to Jenkins, Chef and the Atlassian suite including Jira, Confluence, Bitbucket
  • Robust experience in deploying applications to a public utility cloud, preferably Azure
  • General understanding of the Software Development Life Cycle and agile methodology
  • Track record of practical problem solving, excellent communication, and documentation skills
  • Ability and interest in working in a 24/7 global support environment

Preferred Qualifications

  • Experience operating processes that adhere to a data center operations standard such as ISO 27001, SOC2, or FedRAMP
  • ITIL v3 certification
  • Basic scripting capabilities

About Relativity

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.