Relativity Solutions Specialist

  • Location: Australia
  • Department: Customer Success
  • Work Status: Full-time

Overview

At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.

Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

As a Solutions Specialist, you will be responsible for understanding client usage and adoption for all Relativity products across the spectrum of the EDRM. The Solutions Specialist works under moderate direction of managers and senior team members.

Role Responsibilities:

  • Provide thought leadership across Relativity and ensure that the client’s perspective is accounted for when making decisions about future direction on the product road map
  • Attend to at least 10 client issues per week
  • Contribute at least two workflow documents or blog post per month
  • Present and educate clients on Relativity functionality
  • Participate and drive our Relativity Community through User Groups and other events
  • Consult internally with teams to understand industry and use of features in Relativity
  • Travel onsite to meet with clients or prospects, discuss advanced issues and/or conduct training
  • Support and partner with the Relativity Sales team to drive customer growth
  • Participate in industry events and contributes thought leadership on behalf of Relativity
  • Deliver exceptional on-boarding experience for customers, driving adoption of Relativity
  • Create, proof, and present documentation and other materials to teach clients about Relativity (Relativity content, knowledge-base articles, whitepapers, Academic team content, etc.)
  • Liaise between Marketing and Customer Success to assist with marketing of offerings (trainings, cert exams, etc.)
  • Work with Documentation team to assist with strategy and content
  • Ability to travel up to 5 days a month

Preferred Qualifications:

  • Current Relativity Certified Admin (RCA)
  • Advanced knowledge of Relativity and features
  • Best practices around Analytics, Assisted Review, and data Processing
  • Industry experience, knowledge of advanced workflows
  • Review management experience
  • BA/BS in Computer Science or related discipline, or at least three years experience in the legal industry
  • JD or Paralegal Certificate


About Relativity

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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