Technical Business Analyst - Developer Experience

  • Location: Chicago
  • Department: Developer Experience
  • Work Status: Full-time

Overview

We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it.  The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.

As a member of Relativity’s Commercial Platform group, you will be working directly with our external developer community, helping ensure compatibility of their applications with the RelativityOne and On-Premise platforms on a repeated cadence.  This role will also require you to investigate areas of impact and make recommendations for resolution and efficiency improvements.  You will work closely with our internal Engineering, Customer Success, Sales, Support and Marketing teams to coordinate seamless communications and integrations for external developers.
 
As a member of this team, you will be required to participate in multiple client-facing forums to help spread the knowledge, importance and capabilities of our platform.  This includes initiatives such as Relativity Fest, our DevHelp forum and the Developer Community.
 
You will be expected to have a full technical understanding of the available Relativity APIs  and clearly communicate the benefits with our customers.  You will understand our customer’s requests, gather detailed business requirements and provide wireframe or prototyped solutions to demonstrate a solution that would meet their needs.  You will be expected to familiarize yourself with new and evolving technologies inside of Relativity and outside in the general developer community such as containerization, azure functions, and machine learning.
 
We are looking for an individual who is energetic, driven, proactive and inquisitive about technology to join a very dynamic and passionate team that wants to help our customers succeed.

Role Responsibilities

  • On a daily basis, responds to client questions, problems, and work requests
  • Provides excellent customer service using the communication methods designated by Relativity
  • Communicates clearly and professionally, with both colleagues and clients, in written and verbal forms
  • Understands the functionality of our platform tools, including our API’s, extensibility points, and the Relativity infrastructure
  • Act as powerful developer advocate for our development partners, by delivering feedback to and from Relativity to our developer partners.
  • Balances strong judgment, intuition, research findings, customer feedback, stakeholder input, and time constraints to ensure the correct solution is being built
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Estimates solutions by determining and designing system specifications and standards driven by our customer’s requirements

Qualifications

  • BS or BA in computer science, engineering, business IT, or relevant comparable work experience
  • Ability to work with non-technical clients in a consultative capacity to quickly learn new concepts and provide software solutions using effective verbal and written communication skills including presentation skills.
  • Experience in software development (C#.NET and SQL are a big plus)
  • Excellent verbal and written communication skills
  • Ability to handle multiple projects simultaneously
  • Understanding of the software development lifecycle
  • #LI-MA1

About Relativity

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.   We understand career choices are a big decision, and we thank you for considering Relativity.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

How We #ActOnIt