Team Lead, Documentation

  • Location: Chicago
  • Department: Customer Success
  • Work Status: Full-time

Overview

At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.

Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

This role assists in the day-to-day guidance of the user documentation verticals. Working closely with the Documentation Manager, this role is responsible for monitoring personnel, staff performance, documentation deliverables, and work requirements. This role is a “working manager”, meaning they contribute to the documentation effort as well as fulfill the management responsibilities.

Responsibilities

  • Supervise Associate, Technical, and Senior Writers; hire and onboard direct reports as necessary
  • Work closely with Development and other groups that are creating features in need of documentation
  • Coordinate the evolution of the user documentation site and seek opportunities for improvement
  • Oversee the delivery of documentation materials to meet specified deadlines
  • Monitor Technical Writers’ work to identify and implement areas of improvement
  • Provide day to day guidance to reports
  • Maintain expert product and industry knowledge
  • Work independently or with team members to develop and roll out new user documentation initiatives
  • Run a minimum of monthly one-on-one meetings
  • Participate in management initiatives, like the Content team leadership meetings, release management activities, performance coaching and quarterly feedback, team talent reviews, and end of year reviews for direct reports

Qualifications

  • Expert technical writing skills and knowledge of common software used in this role
  • Basic familiarity with source control products, such as Git
  • Excellent communication and teamwork skills
  • A working knowledge of MadCap Flare is desired, but not required
  • Strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities
  • Ability to juggle multiple concurrent projects of various sizes and topics
  • Highly committed, flexible, productive, and team-oriented
  • Minimum 5 years’ experience in a technical documentation role or equivalent

Supervisory Expectations

  • Directly manages the Associate, Technical, and Senior Writers. Conducts monthly one-on-ones and handles all personnel items (PTO, flex time, etc.)
  • Assists Documentation Manager with documentation team roadmap
  • Manages an evergreen task backlog
  • Manages team projects and allocates resources
  • Creates and maintains documentation release project board


About Relativity

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.