Salesforce Application Administrator (Remote)

  • Location: Remote United States
  • Department: Information Technology
  • Work Status: Full-time

Overview

Are you looking for a hybrid or remote work opportunity? Are you ready for  a workplace that provides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? 

Relativity is looking for an Application Administrator to join the Business Systems and Applications team.  The Application Administrator works under the direction of the Application Manager and receives guidance from senior team members.
 
As an Application Administrator, you will be responsible for the operation, maintenance and championing of the internal application Salesforce across Relativity. The Application Administrator works with the discipline team to provide production support to business users and aiding in the execution of platform level initiatives.  You will participate in ideation sessions with our business partners to discover current platform pain points, define business objectives, and determine required solution capabilities to enable and optimize Salesforce platform health.  You will champion data governance and complete technical debt projects.
 
The ideal candidate is curious, detail oriented, and thrives on being collaborative while solving hard problems.

Your Role in Action:

  • Troubleshoots and resolves level 2 user issues as they arise
  • Ensures proper security models are in place and maintained for data access
  • Participates in release readiness rituals to endure new Salesforce platform releases are rolled out smoothly to the organization
  • Tracks work progress/status, identifies risks/constraints and shares/escalates issues as necessary
  • Follows established standards for design, analysis, build, test, and release management
  • Effectively applies critical thinking to understand and solve problems, makes well thought-out decisions to quickly and positively create results
  • Drives user adoption and best practices to further the long-term success of the system
  • Works with Developers, Admins, and IT Business Service Managers to deliver business solutions to established Stakeholders
  • Collaborates on key projects to determine business alignment, needs, and system requirements 
  • Participates in solution brainstorming, research, decision making and testing
  • Supports and manages the integration of applications connected to Salesforce, including but not limited to Salesforce CPQ, Zuora, Gainsight, and Ironclad.
  • Migrate changes between environments using DevOps tools
  • Maintains Salesforce certification(s) and continues to develop professionally 
  • Ensures all work is thoroughly documented in the appropriate format (agile tools, knowledgebase, etc.)

Your Skills

  • Salesforce Certified Administrator
  • At least two years working with at least one key Salesforce Cloud (Sales Cloud or Service Cloud)
  • At least two years supporting an organization larger than 250 employees in a system administrator or business analyst capacity
  • Basic knowledge of formula building inside of Salesforce including syntax, functions, and operators
  • Experience designing, building, and maintaining declarative automation

About Relativity

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Unlimited time off
Long-term incentive program
Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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