Collaboration Engineer

  • Location: Chicago
  • Department: Information Technology
  • Work Status: Full-time

Overview

Are you looking for a hybrid or remote work opportunity? Are you ready for  a workplace that provides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? 

We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it.  The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects.
 
 Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team.

As a Collaboration Engineer, you will be responsible for delivering an exceptional and seamless experience in the use of Relativity’s collaboration stack, including O365, Slack, Zoom, Asana, and other smaller applications like Talkdesk. 
 
With an eye towards enabling our employees to communicate and collaborate as efficiently and effectively as possible, the Collaboration Engineer is constantly looking for new technologies and processes to enable our hybrid workforce. In addition to being experts in our tool stack, they bring new ideas and tools to Relativity to ensure we are at the cutting edge of technology in this space. Working collaboratively with other Relativians, the Collaboration Engineer will provide support for large events and other special functions where mass communication is needed, such as companywide all hands.  This role reports to the Senior Manager, IT Operations.

Your Role in Action:

  • Be the technical lead and point of contact for our collaboration stack, both internally working with other IT stakeholders and Relativity team members, as well as with the vendor
  • Provide excellent relationship management with collaboration tool vendors to ensure positive partnerships
  • Serve as an escalation point for service desk and desktop support requests
  • Manage onboarding, offboarding, knowledge base article creation, and training around our collaboration and communication tools for end users and our IT Service Desk
  • Enhance and optimize our use of collaborations tools to deliver efficiencies and seamless experience across applications.
  • Develop, test, and implement processes with a focus on automation.
  • Design and implement standards and best practices in our use of our various tools
  • Build and implement new products and features aligned with the roadmap
  • Design, implement, and support our meeting room technologies, including A/V hardware
  • Work cross-functionally in support of large company events
  • Provide remote after-hours support as required, rotating on-call

Your Skills:

  • 3+ years in a role directly supporting / working with O365, Slack, Zoom, ect.

Preferred Skills:

  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
  • Meticulous attention to detail
  • Great in person and written communication skills 
  • A width breadth of knowledge in conference and communication technologies. 
  • Proven ability to explain technical concepts in non-technical terms to ensure end user understanding 
  • Experience in supporting  general operating systems (e.g., Windows 10, OS X, iOS, Android, etc.) 
  • Experience in supporting general desktop hardware, software, modern browsers, and networking concepts 
  • Experience with Apple device solutions (e.g., iPads, MacBook Pro, iMac, etc.) and Apple/Windows deployment technologies

About Relativity

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
 
Benefit Highlights: 
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Unlimited time off
Long-term incentive program
Training investment program
 
Transparency in Coverage Information
The Transparency in Coverage Final Rule requires disclosure of the negotiated rates with in-network providers and the historic allowed amounts paid to out-of-network providers, for all health plans available to employers. Files containing this information for the plans covered are published on this page.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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