Senior Product Manager – Site Reliability & Observability - 20-0671
We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it. The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects.
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team.
We believe that great talent is not bound by geography and that what you do matters more than where you do it. Relativity has assumed a hybrid work strategy, allowing choice and flexibility for employees to work either from home, a physical Relativity office location (once safe to do so), or a combination of the two, within certain logistical boundaries. Submit your application to learn more from our recruiters or contact us for more details.
The new role of Senior Product Manager – Site Reliability & Observability will join a growing Cloud Engineering Product Management team to transform Site Reliability Engineering (SRE) for the entire company. You will provide thought leadership and change leadership for Relativity’s SRE culture and operating model. You will lead a team of product managers responsible for Relativity’s monitoring, data analytics, and AI-based services that produce market-leading reliability and performance across our SaaS products. And, working with internal customers across the company, you will lead a team of product managers responsible for Relativity’s internal processes, products, and services that produce market-leading reliability and performance across our SaaS products. You must be energized by building deep customer empathy (for customers inside and outside Relativity), collaborating with design and development, discovering opportunities through data analysis, and creating and communicating progress through leading indicators.
- Own product portfolio strategy, roadmap, and goals.
- Utilize deep user, market, competitive knowledge and data to articulate clear long-term product vision.
- Communicate product vision and gain support from senior leadership and stakeholders.
- Justify roadmaps with both qualitative and quantitative data evidence.
- Ability to set leading indicators of product health and project success, and drive tactics based on insights from portfolio metrics and reporting.
- Lead research and proposals to drive decisions.
- Engage in exploratory design that validates hypotheses and proposed solutions.
- Regularly communicate product roadmap value to internal and external customers, with the ability to speak in-depth technically and from a business point of view.
- Think creatively to develop solutions customers haven’t even considered.
- Exercise judgement in selecting methods, techniques, and evaluation criteria for getting results.
- Maintain responsibility for developing plans to drive expected outcome.
- Work collaboratively with design and development to validate direction and solution.
- Work with product marketing on go-to-market strategies.
- Manage thoughtful scoping and prioritization while motivating through conflict and change.
- Facilitate high priority defect prioritization, management, and communication.
- Represent Relativity at industry trade shows and events.
- Mentor junior team members, help improve the team’s operations, and contribute to team-wide initiatives.
- Build consensus and influence others without authority during day-to-day operations.
- Provide high quality, direct feedback to peers on both core values and work product.
- Solid understanding and experience with agile software development, DevOps, and SRE.
- Experience with data engineering, analytics, visualization, and AI-based services.
- Familiarity and comfort with data, including ability to use data to analyze and monitor product health, set goals, back up assumptions, and track success.
- Desire to address highly complex problems, systems, and interactions.
- Ability to validate solutions and deliver features from inception to delivery
- Ability to focus on both the details and big picture objectives and strategy.
- Excellent communicator and presenter and a high degree of comfort speaking in public.
- 7+ In product management, building custom software.
- At least 2 years of product management experience for highly technical users (e.g. software engineers, system engineers, site reliability engineers).
- At least 1 year of experience managing and coaching junior team members.