Product Manager - Observability Platform (Remote)

  • Location: Remote United States
  • Department: Product Management
  • Work Status: Full-time

Overview

Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?

At Relativity we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.   
 
About SRE & Observability at Relativity 
 
The Site Reliability Engineering (SRE) and Observability domain sets the operational foundation for every cloud product and service that we deliver at Relativity.  Our mission is to inspire and enable our internal product, engineering, and service delivery teams to provide our customers superior product reliability at scale.  To do that, we provide platforms and services that empower teams to observe, automate, and continuously optimizethe operations of their products. 
 
About the Product Manager – Observability role 
 
The Product Management team is looking for a Product Manager for our Observability platform that provides large-scale telemetry collection, visualization, alerting, and AI Ops capabilities. Your collaborative nature and effective communication skills complement product experience with highly technical products. You will lead sprint teams who focus on improving the power, ease, and efficiency with which internal product and service delivery teams are collecting and using operational telemetry drive the continuous reliability improvements in our cloud products. Success in this area means that your users, in Relativity’s product and service delivery teams, are achieving operational excellence while also reducing toil to do so.

Your Role in Action

  • Act as Product Owner over Observability sprint team(s) 
  • Drive clarity in the strategy of what we’re building – Why this and not that? Why now and not later? 
  • Own the requirements of what we’re building – How should we factor in the needs of different personas who have competing interests and goals? 
  • Inspire on the value that this roadmap will bring to users and our business – How do improvements in data visualizationreduce incident resolution times? 
  • Work closely with the Product “triad” (Design + Engineering + you) to evaluate new product opportunities, triage product issues, and co-develop product solutions 
  • Inspire teams by bringing a deep sense of empathy for the challenges of our users and a familiarity with their workflows and needs 
  • Clearly communicate high-level technical product details and feature benefits to internal/external stakeholders in role-specific levels of detail 
  • Collect, organize, and prioritize product requests and opportunities from all customer segments, providing compelling and concise business cases to justify and explain product work 
  • Partner with Engineering to define and execute against quarterly team-level OKRs that align to both our business strategy and local priorities 
  • Translate high-level projects (e.g. quarterly Key Results) into low-level stories with requirements for improving the Observability platform 
  • Help mature the domain into a “data-first” culture where we ensure that we are consistently using product and operational data to inform decision making 
  • Track competitors, vendors, and industry trends in the telemetry, observability, and monitoring space 

Minimum Qualifications

  • 3 years of agile product management experience
  • Proven “Product person” – We don’t care whether you’ve ever heard of our industry (e-discovery) or our product. We need someone who will bring their skills of the product management discipline into this space – concepts like design thinking, collaboration with Design & Engineering, ruthless prioritization, frequent iterations, and more. 
  • Highly technical ­– Relativity’s Observability platform is a highly technical product targeted at highly technical users. Whether you come from the B2C or B2B space, we need someone who can get in the weeds with technical concepts. You don’t need to be a programmer or have a degree in Computer Science, but you’ll need a level of technical proficiency/acumen to be able to dig into details of product requests, issues, and opportunities. 
  • Excellent written and verbal communication skills – In the same afternoon, you might share project information with engineers and then executives, so your ability to speak (or type) clearly at the appropriate level of detail will drive successful conversations. 
  • Known for team collaboration – Your average day might involve interactions with 4+ different teams across the business, so your skills of active listening, meeting facilitation, and project management will make teams love working with you. 
  • Strong project management – You will have competing priorities with combinations of ad-hoc and planned deliverables requested by different groups. Your ability to balance priorities, pushing back when needed, will ensure high quality work. 
  • Creates data-driven clarity–Your ability to identify, analyze, and communicate the right data to drive timely decisions will keep your teams and stakeholders moving forward with you. 

About Relativity

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Unlimited time off
Long-term incentive program
Training investment program

Transparency in Coverage Information
The Transparency in Coverage Final Rule requires disclosure of the negotiated rates with in-network providers and the historic allowed amounts paid to out-of-network providers, for all health plans available to employers. Files containing this information for the plans covered are published on this page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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