Desktop Support I

  • Location: Chicago
  • Department: Information Technology
  • Work Status: Full-time

Overview

Are you looking for a hybrid or remote work opportunity? Are you ready for  a workplace that provides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? 

We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it.  The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects. 
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team. 

The IT Operations team manages all IT-related service requests from employees as well as provides support for technology throughout Relativity. The Desktop Support (Analyst) I provides computer, device, hardware, software, storage, networking and operation support to company employees as well as assists with maintaining our technology environment.

This position reports to The Manager of IT Operations

Your Role:

  • Manage all new employee device set-ups, user accounts and access to resources.
  • Control hardware and software assets for end users.
  • Configure, deploy and troubleshoot issues for workstations.
  • Respond to requests for assistance in person and remotely and contribute to an online knowledge base to enhance end user knowledge base.
  • Resolve problems for all networked devices (e.g., desktops, laptops, tablets, cell phones, etc.)
  • Maintain accurate software and hardware inventory.
  • Provide remote after-hour, on-call support on assigned shift coverage as required.
  • Track all service desk interactions.
  • Demonstrate consistent commitment to core company values.

Your Skills:

  • Associates Degree or Equivalent Work Experience
  • Dedication to providing exceptional customer service

Preferred Skills:

  • Bachelor’s degree.
  • Knowledge of general operating systems (e.g., Windows 10, OS X, iOS, Android, etc.)
  • Knowledge of general desktop hardware, software, modern browsers and networking concepts.
  • Experience with Apple device solutions (e.g., iPads, Macbook Pro, iMac, etc.) and Apple/Windows deployment technologies.
  • ITIL Foundation certification.
  • Knowledge of virtualization and cloud concepts.
  • Ability to implement logical, progressive troubleshooting processes.
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
  • Flexibility and the ability to adapt quickly to shifting company or team goals.

About Relativity

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Unlimited time off
Long-term incentive program
Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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