Veritone’s client faced a lawsuit for allegedly violating the Telephone Consumer Protection Act (TCPA). The suit claimed that the client’s agents called customers without consent via automated telephone dialing systems and pre-recorded messages. The client needed a way to review 33,000 hours of audio to find the material in question and weigh their risk. But analyzing that much audio data to gauge compliance would have cost the client millions.
“Reviewing audio files presents a unique challenge. There are more layers to consider than a more traditional review of emails, making it extremely difficult to manage and investigate data thoroughly to meet compliance requirements,” said Michael Swarz, product marketing manager of Veritone Legal.
The integration of Veritone and Relativity allowed Veritone to readily cull the audio from 33,000 hours to 140 hours; a decrease of more than 99 percent. This efficiency resulted in $16.5 million in savings compared to a traditional review.
Veritone then processed 140 hours of their client’s audio in Relativity, leveraging Veritone’s multiple natural language processing engines that perform at an accuracy rate of more than 90 percent.
With the transcribed audio processed by Veritone and Relativity, the client was able to kick start the review process. They applied keywords and phrases to the transcriptions and found the documents relevant to the TCPA complaint within hours.
“Clients need to know what’s in their multimedia data to properly assess their risks,” Michael said.
“Veritone’s integration with Relativity makes it easy for our clients to sift through large sets of audio and video content, meeting legal and compliance requirements in a more efficient and cost-effective way.”
Want to see Relativity in action?