OpenService by Altep

OpenService, a Relativity Innovation Awards finalist, is a support application allowing Altep clients to submit service requests without ever leaving their Relativity workspaces.

Intuitive, Integrated Service and Support from an e-Discovery Partner You Can Trust

OpenService, a finalist for the Relativity Innovation Awards, allows you to request any support service—add users, run a new search, batch documents—all without disrupting your workflow.

OpenService Offers:

  • Enhanced productivity: Quickly request services right in your workspace using the OpenService tab. You’ll receive automatic email notifications to keep you apprised of request status changes.
  • Easier access to expertise: Altep’s knowledgeable, certified support team is here for you. Submit a quick request, and they can help you analyze and troubleshoot your situation to keep your case moving. With confidential matters, requests can be routed directly to appropriate support teams.
  • Effective cost monitoring: Pre-purchase bundles of support hours and check the balance in your support-hours bank. Reporting is immediate, so your data is always current.
  • Greater transparency: View all charged services to stay within your case budget—no surprises. Automated notes keep you informed of your request status from submission through completion.

 

OpenService: 2015 Innovation Awards Finalist - Solution Provider

2015