stack-et by Gravity Stack

 

Legal Operations Ticketing & Collaboration Software

stack-et enables legal technology and operations teams to track and manage incoming customer support tickets from multiple channels with one queue and set deadlines for request resolution based on project scope, business hours, and project category. Teams can engage and support customers through central discussion within the platform and automatically notify stakeholders about changes throughout the ticket lifecycle—ultimately reducing operational error percentage and improving department process efficiency.

Benefits of Periscope include:

  • Team Ticket Queue – Track and manage incoming support tickets from multiple channels with one queue
  • SLA Management – Set deadlines for ticket response and resolution based on project scope, business hours, or categories
  • Collaborative Discussion – Engage and support customers through central ticket discussion within the platform
  • Central Knowledge Base – Provide quick, accurate, and consistent resolution to common technical issues with a central and fully searchable knowledge base
  • Auto-email Notification – Notify customers and agents automatically about the changes happening throughout the ticket lifecycle
  • Ticketing Dashboard – Monitor your operations desk using real-time data about tickets and groups
  • Report Scheduler – Schedule default and customer reports to be delivered to your inbox based on our project role