This spring has been filled with reminders of the bright, engaged community that makes the legal technology space so unique. At Relativity, we’ve always wanted to do our part to build up that community—by providing a technology platform, of course, but also by fostering an environment where all of the professionals in this space feel welcome and appreciated. After all, each of us has an essential role to play in the pursuit of justice and the practice of law.
Since our Premier Success Program first launched, we’ve been thrilled to see enthusiastic responses from many of our partners who share these same ideals. One such partner is Complete Discovery Source (CDS), who has jumped in head-first.
Jonathan Solomon is director of operational development at CDS, and he’s leading his team’s participation in the Premier Success Program. To learn more about the program and what motivated CDS to join, check out our interview with Jonathan below.
Jessica Galant: Can you share what drew CDS to the Premier Success Program and how it aligns with your stated commitment to delivering innovative, high-performance e-discovery solutions?
Jonathan Solomon: The Premier Success Program gives us more than partnership—it gives us a strategic advantage. Its partner-centric, customizable approach lets us align directly with industry insights and stay ahead of client needs as they evolve. It’s a framework that fuels our ability to deliver new data intelligence, helping clients tackle today’s challenges with confidence and prepare for tomorrow.
Just as importantly, it strengthens our internal teams. By giving our experts direct access to Relativity product managers and sponsors, we gain early visibility into advancements and the tools to keep pace with rapid change. It ensures CDS remains at the forefront of e-discovery, delivering expert-driven solutions when our clients need them most.
The e-discovery and legal technology community thrives on innovation and collaboration. How does CDS see its role in this community, and how do you hope to evolve it by participating in the Premier Success Program?
The e-discovery community stands out because collaboration comes first—titles and competition take a back seat to shared progress. That’s what makes this space special, and Relativity has been instrumental in building that culture.
At CDS, we embrace this same spirit. We believe that by engaging openly, sharing knowledge, and working together, we can solve common challenges and push industry standards forward. It’s a mindset we apply not only across the broader community but also in every project we take on, creating better outcomes for our clients.
Through the Premier Success Program, we aim to amplify this collaboration—ensuring our voice, and our clients’ needs, help shape the future of e-discovery.
CDS supports a diverse range of clients, each with unique challenges. What are the most pressing issues they face today, and how does CDS ensure they have the right solutions to succeed?
Our clients run the gamut—from those who are deeply hands-on and expect daily insights, to those who rely on us entirely to execute with minimal input. Their needs vary based on their technical expertise, team size, and experience with e-discovery.
Our role is to meet them where they are. Whether they need deep strategic guidance, turnkey execution, or specialized support, we flex and scale to fit their model—ensuring they succeed no matter how their demands evolve.
That’s why we joined the Premier Success Program. It gives us the ability to tailor our support even more precisely, filling gaps and strengthening outcomes. Backed by our 20+ years of experience, we balance guidance, expertise, and hands-on support to deliver exactly what each client needs to win.
The e-discovery landscape has evolved significantly over time, especially with the adoption of cloud-based solutions. How has CDS leveraged these advancements to enhance efficiency, security, and client outcomes?
e-Discovery has transformed from manual, on-prem processes to an agile, intelligence-driven ecosystem powered by AI, analytics, and automation. The shift to the cloud has been the catalyst, giving us scalability, speed, and security that simply weren’t possible before.
Cloud platforms enable faster, more collaborative case strategies and uncover key information sooner, while modern security frameworks boost confidence in compliance and data protection.
For CDS, this evolution means we’re not just reacting; we’re proactively advising clients, helping them turn technology into a force multiplier rather than a bottleneck. Our mission is to ensure innovation translates into smarter, faster, and more secure outcomes every time.
What sets the CDS team apart? Tell us what makes your methodology unique, and how you leverage it to enhance the e-discovery experience for your clients.
CDS stands apart because we blend flexibility with deep expertise. With over two decades of adapting to industry shifts, we’ve built solutions that fit each client’s unique environment—from on-prem to RelativityOne to specialized public sector needs.
But technology is only part of the story. Our real strength is our people—seasoned experts covering the entire e-discovery lifecycle. That end-to-end knowledge creates a seamless, efficient process grounded in legal and technical mastery.
Our approach is defined by innovation, security, and client success. Whether we’re navigating complex regulations, handling sensitive data, or leveraging Relativity aiR, CDS Convert, or CDS Vision, our focus is the same: driving smarter, more effective outcomes that set our clients up for success.
How does CDS see the Premier Success Program enhancing its ability to deliver value to clients, drive innovation, and strengthen its strategic partnership with Relativity?
The Premier Success Program elevates our entire client experience. It allows us to set clear expectations for advanced support from day one, tailoring guidance as each client grows and their needs shift.
With existing clients, it gives us sharper insights into how they use Relativity and where they can improve—making those insights actionable and trackable.
And for our partnership with Relativity, it’s a win-win. As we collaborate more closely, Relativity gains a deeper view into the high standard of service we deliver, while we strengthen our strategic alignment. Together, this ensures we keep raising the bar for what clients can expect from their e-discovery partners.
Graphics for this article were created by Sarah Vachlon.
