Platform Story: Kensium



by Shana Kirchner on May 17, 2013

Community , Product Spotlight , Review & Production

Several members of our advice@Relativity team are experts in custom development, helping our partners and clients build applications and integrations to extend Relativity’s functionality. To highlight some of the unique ways our users are taking advantage of the platform, we interviewed a few of our partners and clients who have worked with custom development to help create some more complex applications.

We sat down with Nancy Tassi, director of Relativity e-discovery services at Kensium Legal. In addition to Compendium Bridge, which integrates with Relativity, the technology solutions provider recently launched a new Relativity application—Compendium Dynamic User Provisioning—that’s available to anyone with a Relativity license.

If you have any questions about working with our team or have any custom development needs, please feel free to reach out to us at advice@relativity.com.

kCura: Tell us a little about Compendium Dynamic User Provisioning, and how you came up with the concept.

Nancy Tassi: After we integrated Compendium Bridge with Relativity, we looked for other needs that weren’t currently met by other applications in the Relativity Ecosystem. To do this, we initiated an open dialogue with our clients and our CTO, and we shared our thoughts with the Shana Kirchner and the kCura team. Through these conversations, we identified a valuable area for development: an additional layer of security that allows a hosting provider to give clients control over users and permissions, without granting them full administrative rights. We decided to build an application as a custom page in Relativity that allows hosting providers to give their clients this level of control.

When a law firm or corporation needs to create a new user, they typically call their hosting provider to make that request. With Compendium Dynamic User Provisioning, the provider can allow them to create a user without unlocking everything that’s associated with admin-level privileges.

What kinds of users will benefit the most from the application?

Premium Hosting Partners, especially smaller partners who don’t have 24-hour technical support, will benefit the most from Compendium Dynamic User Provisioning. They can allow their clients to control admin tasks—such as changing group permissions and adding users on the fly—and reduce the number of 2:00 a.m. support calls for those types of requests.

I also see this application as valuable for a sophisticated law firm or corporation that wants to grant more users the rights to manage and understand Relativity, without necessarily making them administrators.

How did you work with kCura on the development of the application?

Initially, we worked with developers at kCura to create a custom page for the application. It was our first go-around at working with a custom page, which was new to Relativity at the time. Also, kCura’s Services API documentation was invaluable in guiding us through the nuances of the components we wanted in the app. This documentation, in combination with the assistance from kCura’s custom development team, made it possible for us to build the app in less than 60 days. We were even able to launch the application to coincide with Relativity Fest so that we could demo Compendium Dynamic User Provisioning at the Developer Partner Showcase. That was a great opportunity because it allowed us to hear feedback about the application.

What kind of feedback have you received from users?

We’ve received positive feedback from our users, and a lot of great suggestions for additional features they’d like to see in the application. As a result, we’ve been able to sit down with our clients and discuss their unique needs, and then create a customized version of the application that works specifically with their workflows or environments. For example, a lot of law firms have a universal domain system that controls users, emails, and passwords, and they need the application to be compatible with this.

In addition, when the application was originally developed, it automatically kicked off an email to new users that contained their password. Some clients didn’t want that, and requested that the email go to their litigation support manager instead. Our development team was able to build that customization.
 
We’ve also had requests for clients to choose a user password instead of having it automatically generated, or to see all workspaces to which a single user has access. It’s really cool to see the application evolve as these custom requests come in.

What’s next for Compendium Dynamic User Provisioning?

The sophistication of the application will continue to improve. For instance, we see the interface design changing to look more like Relativity, as opposed to a separate application. We are also looking at reporting functionality within the application, or merging it with a dashboard. The future of Compendium Dynamic User Provisioning—and any other application we develop—will ultimately be driven by what our clients want, and what we’re able to do with the next version of Relativity. We are pretty methodical in our development approach, and can turn around applications quickly.

Posted by advice@kCura on May 17, 2013.

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