by Nick Robertson on January 31, 2020
Just a year ago we introduced a number of changes to help all of our customers benefit from SaaS with RelativityOne, including lowering prices by 50 percent and making unlimited analytics and machine learning available to every RelativityOne customer at no additional cost.
Since we made those changes, we’ve seen the market continue to shift toward SaaS for the benefits of security, access to innovation, and improvements in scaling and performance. RelativityOne continues to be our fastest-growing product in history, with more than 21,000 workspaces and 5PB of data under management.
Customers around the globe are moving to RelativityOne, including leading law firms like DLA Piper, Littler, and Borden Ladner Gervais (BLG); some of the largest companies in the world like Exelon and Broadcom; and global consultancies like Deloitte and BDO.
“Inside Fortune 100 corporations, the deployment of enterprise-wide software solutions can be a lengthy process and require buy-in from multiple teams across the company. Because RelativityOne is cloud-based, software upgrades and security enhancements happen automatically, saving me and the company time and resources,” said Charisma Starr, Exelon's manager of legal technology and e-discovery operations. “RelativityOne also provides a single platform for both in-house and external attorneys to use and in turn, has streamlined infrastructure, storage needs, and reduces the overall cost.”
DLA Piper is seeing immediate benefit globally and for their attorneys. “With the functionality and tools RelativityOne offers, we’re able to give our attorneys a much better user experience and equip them with solutions and processes that will help them work smarter,” said John Hogan. “We have stood up a number of sites with RelativityOne internationally, and we look forward to leveraging that relationship into the future.”
Only Pay For What You Use
As we continue to see momentum with RelativityOne, we want to make sure we’re doing everything we can to make it easier for all of our customers to take advantage of the product. For that reason, we’re excited to introduce pay-as-you-go pricing for RelativityOne alongside a more flexible pre-commit model called flex commit.
With pay as you go, customers pay for RelativityOne month to month based on usage. The goal is for customers to get value immediately without the need for upfront investment.
Alternatively, customers can take advantage of flex commit with discounts up to 25 percent from pay as you go. Both payment models will be available on February 17.
The updates were based on a lot of customer feedback and align more closely with what you’d expect to see from SaaS and cloud providers outside of e-discovery—where customers can start small and grow their expertise and commitment over time. It also puts the onus on us to keep delivering a great product that adds value every step of the way.
Helping the Community Be More Successful
We also don’t believe pricing alone will make our community more successful with RelativityOne. Our product team continues to focus on improving the user experience. During Legaltech this year, we’ll be demoing Aero UI, which we first announced in October at Relativity Fest. Aero UI gives users the same power of the Relativity platform with a more intuitive interface, workflow-based navigation, lightning-fast page load times, and automated workflows.
“e-Discovery is naturally complex, so providers need to ensure that their UI will enable simplifying the entire process for legal teams around the world,” said Ryan O’Leary, senior research analyst at IDC. “Over the last few years, corporate customer expectations have shifted: they are looking for vendors with products optimized to compete in the new cloud world and a robust partner community to help achieve their business objectives. Relativity has focused on each of those elements, and the launch of Aero is the latest example of Relativity's commitment to the cloud world.”
Additionally, we want to put RelativityOne into the hands of more of our government customers, and we recently announced that we’ve achieved our FedRAMP In Process designation under the sponsorship of the EPA. RelativityOne Government will be available later this year.
The shift to SaaS is continuing, and we plan to continue making it easier for anyone to take advantage of all the benefits that come with it. For more information on pricing or what you can expect from a SaaS solution like RelativityOne, please don’t hesitate to reach out to us at email@example.com.
Nick is an e-discovery veteran with over 15 years of industry experience in customer-facing roles. A member of the team since 2007, he is chief operating officer of Relativity and leads the customer group. In this role, he works closely with marketing, sales, and customer support and success to deliver an exceptional experience for the global Relativity community.