From 'Dark Arts' to Business as Usual: How Gilbert + Tobin Scaled Legal AI with Relativity aiR for Privilege and aiR Assist
Customer Since
2020
Headquarters Location
Sydney, Australia
For many law firms, AI in legal practice has long felt like a black box – powerful in theory, but difficult to trust when the stakes are high. For Gilbert + Tobin, that changed with Relativity aiR. G+T moved from cautious experimentation to confident, scaled adoption – transforming some of the most complex and consequential parts of document review into business as usual.
The Challenge
Privilege review is one of the most critical and costly stages of any document review. Decisions made here can make or break a matter, yet traditional search term approaches were leaving documents missed and budgets stretched. G+T needed a smarter way to work without compromising accuracy or client trust.
The Action
G+T deployed aiR for Privilege to bring rigour and consistency to their highest-risk review stage, and aiR Assist to put AI directly in the hands of their lawyers for the first time. With plain-language queries delivering instant insight, lawyers could interrogate massive data sets without technical expertise – removing the friction that typically slows AI adoption.
"Using aiR for Privilege in our document reviews has given our legal teams and our clients additional confidence around the privilege process, which is typically quite a complicated, lengthy, and costly process."
Adrian Agius, Director of Legal Informatics, Gilbert + Tobin
The Outcome
With Relativity aiR, G+T’s client spend goes further, they find documents that would otherwise be missed, and all their privilege decisions hold up under scrutiny. For lawyers engaging with AI for the first time, aiR Assist proved to be the perfect entry point for deriving insight – with lawyers finding the platform intuitive, exciting, and valuable from day one.
"aiR Assist is a direct touch point where lawyers can put in their own queries in plain language and get instant results. It goes a long way to building momentum."
Adrian Agius, Director of Legal Informatics, Gilbert + Tobin