Customer Success
Your Success Network
At Relativity, great software and great support are a package deal. Consider us an extension of your own team – here to give you all the strategic and technical help you need to succeed.
Faster Time to Value
From building a strategy to training your team, we’ll help you get the most out of your investment from the very beginning.
24/7/365 Support
We’re here for you day and night, and you’ll always get a real human with real solutions – never a bot.
Experience You Can Count On
Our success team has a whopping 50 decades of combined industry experience. It’s a winning combo of knowledge and compassion you won’t find anywhere else.
Our Team Is Your Team
As a customer, you’ll get full access to our technical, product, and strategic experts. They’ll help you do less guesswork and more real work.
Customer Success Manager
Your CSM is your primary contact, tasked with delivering you value. They’ll help you set goals and crush them.
Talk to Jessica about anything: your business priorities, your team’s ambitions, even your pets. She’s a great listener.
Account Manager
For all your licensing and contract needs, turn to your friendly account manager. They’re here to help.
Jason puts his heart into advocating for customers and building relationships that last. He’s a teammate you can count on.
Support Technicians
Our tech support team is available 24/7/365. Never worry about tech leading to a missed deadline again.
Bernadette’s smile is infectious. She’s just one of the many friendly faces you’ll meet on our support team. Ask her anything.
Technical Enablement Specialist
Your tech specialist is your onboarding hero. They'll help with everything from data migration to deployment.
Carlo calls his team the Legal Tech SEALs – and he’s earned that title. He has 20+ years’ experience and bikes 2,022+ miles/year. Now that’s dedication.
Workflow Enablement Specialists
Whatever your challenge, our workflow specialists have a solution. Turn to them for custom workflows for your unique needs.
Megan is smart. Really smart. Her 20 years’ industry experience speaks for itself.
Developer Consultants
We offer an open and flexible platform, and our developer consultants can help you stretch it to its limits. Tap into them for ideas and consultation.
Vincent is our outdoorsy guy – every team needs one. When he’s not hiking, he’s working with developers to build customizations.
We appreciate working with Relativity’s customer success team and have received great benefits from our relationship. Partnering with the team and sharing our goals has led to tremendous success at Troutman eMerge, including expansion to support new use cases beyond e-discovery, heightened security, and measurable improvements to our efficiency.
Chris Haley
Troutman Pepper eMerge Legal Technology Director
A Community Built for You
We have a whole team dedicated to empowering and educating the Relativity community. Start with these resources to get a feel for the experience.
User Groups
Meet and share knowledge with fellow users, right in your hometown. Find your user group.
Community Site
Ask questions and find resources on the Relativity Community, our thriving online space. You’ve got 20,000+ friends to lean on.
Knowledge at Your Fingertips
Want to do some self-guided learning? We have tons of free resources to help you deepen your expertise, connect with the community, and make the most out of your investment.
Educational Content
Sharpen old skills and learn new ones with the webinars and tutorials in our training center, or sign up for a custom training.
Documentation
Dig into product and API documentation for details on specific features, quick reference guides, and workflow advice.
The Relativity Blog
Learn something new every week with news and insights from the legal tech and e-discovery spaces.