Customer Success

Your Success Network

At Relativity, great software and great support are a package deal. Consider us an extension of your own team – here to give you all the strategic and technical help you need to succeed.

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Faster Time to Value

From building a strategy to training your team, we’ll help you get the most out of your investment from the very beginning.

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24/7/365 Support

We’re here for you day and night, and you’ll always get a real human with real solutions – never a bot.

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Experience You Can Count On

Our success team has a whopping 50 decades of combined industry experience. It’s a winning combo of knowledge and compassion you won’t find anywhere else.

Our Team Is Your Team

As a customer, you’ll get full access to our technical, product, and strategic experts. They’ll help you do less guesswork and more real work.

Customer Success Manager

Your CSM is your primary contact, tasked with delivering you value. They’ll help you set goals and crush them.

Talk to Jessica about anything: your business priorities, your team’s ambitions, even your pets. She’s a great listener.

Account Manager

For all your licensing and contract needs, turn to your friendly account manager. They’re here to help.

Jason puts his heart into advocating for customers and building relationships that last. He’s a teammate you can count on.

Support Technicians

Our tech support team is available 24/7/365. Never worry about tech leading to a missed deadline again.

Bernadette’s smile is infectious. She’s just one of the many friendly faces you’ll meet on our support team. Ask her anything.

Implementation Specialists

Implementation specialists will get you up and running and ensure your data migration runs smoothly.

Carlo calls his team the Legal Tech SEALs – and he’s earned that title. He has 20+ years’ experience and bikes 2,022+ miles/year. Now that’s dedication.

Solution Specialists

Our solutions specialists are industry veterans and your day-to-day guides. Lean on them for help with custom workflows and your most unique challenges.

Megan is smart. Really smart. Her 20 years’ industry experience speaks for itself. She even tutored Relativity’s CEO!

Developer Consultants

We offer an open and flexible platform, and our developer consultants can help you stretch it to its limits. Tap into them for ideas and consultation.

Vincent is our outdoorsy guy – every team needs one. When he’s not hiking, he’s working with developers to build customizations.

We appreciate working with Relativity’s customer success team and have received great benefits from our relationship. Partnering with the team and sharing our goals has led to tremendous success at Troutman eMerge, including expansion to support new use cases beyond e-discovery, heightened security, and measurable improvements to our efficiency.

Chris Haley

Troutman Pepper eMerge Legal Technology Director

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Knowledge at Your Fingertips

Want to do some self-guided learning? We have tons of free resources to help you deepen your expertise, connect with the community, and make the most out of your investment.

Educational Content

Sharpen old skills and learn new ones with the webinars and tutorials in our training center, or sign up for a custom training.

Documentation

Dig into product and API documentation for details on specific features, quick reference guides, and workflow advice.

Community Site

Get extra support on the Relativity Community, our thriving online space. You’ve got 20,000+ friends to lean on.

The Relativity Blog

Learn something new every week with news and insights from the legal tech, e-discovery, and compliance spaces.

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