Miller Thomson Cuts Review Time in Half with Review Center
Customer Since
2020
Headquarters Location
Toronto, Ontario
How did they do it?
- Consolidated 13 separate reviews into a single workstream to review over 400,000 documents.
- Improved document classification accuracy by 33%.
- Reduced review time by more than 50% compared to manual methods.
Embracing Review Center from the Very Start
Miller Thomson LLP, a leading Canadian law firm specializing in business law and innovative legal solutions, has been a Relativity customer since 2020. As an early adopter of Review Center—RelativityOne’s unified destination for document review—the firm has simplified processes and boosted efficiencies for their teams and clients.
Review Center combines advanced AI technology with streamlined administrative tools. These features have helped customers reduce project setup time by 50% on average and retrain large active learning projects nearly 150% faster compared to previous tools like Relativity’s former Active Learning application.
Miller Thomson’s adoption of Review Center began thoughtfully, with a test period to familiarize their team. They started by using saved search queues for their linear reviews instead of traditional batches—and found the switch refreshingly simple. With just a few clicks, reviewers were up and running, and administrators could customize specific views and layouts to open automatically when reviewers started their queues—a win for both efficiency and user experience.
"Attorneys can start their review journey with just a simple screenshot of Review Center, dramatically reducing training time."
Alena Povoliaeva, Lead, eDiscovery Services - Case Strategy & Analytics, Miller Thomson LLP
Switching to saved search queues made it simpler for administrators to update queues, saving valuable time previously spent managing batches and creating batch views. It also gave admins better access to review metrics, tracking, and dashboards, providing the insights they needed to guide projects more effectively.
Convenience and Confidence Drive Broader Adoption
Encouraged by these initial successes, Miller Thomson fully transitioned to Review Center's prioritized review queues. The straightforward setup process eliminated the need for manual index creation and rank updating as the project progressed, freeing the team to instead focus on review quality.
"I truly enjoy setting up active learning projects in Review Center. It’s incredibly streamlined and fully automated!"
Alena Povoliaeva, Lead, eDiscovery Services - Case Strategy & Analytics, Miller Thomson LLP
To validate the tool’s effectiveness, the firm conducted a comparative analysis, running a previously completed active learning project through Review Center. A statistical sample of over 1,500 previously coded documents was analyzed to compare rankings of each classifier against reviewer decisions. The results showed that Review Center’s predictions aligned more closely with reviewer-coded results than active learning. In particular, Review Center’s AI classifier demonstrated a 33% improvement in identifying relevant documents within an active learning project, giving the firm the confidence to fully adopt Review Center for their workflows.
Championing Review Center: A Blueprint for Success
Miller Thomson’s approach to technology adoption highlights three key strategies for driving stakeholder buy-in and maximizing impact:
Leveraging Historical Data
The firm leveraged past project data to mitigate perceived risks associated with new technology and deliver quantitatively validated results, without additional effort.Establishing Internal Champions
Attorneys and other professionals familiar with Review Center served as strong advocates, answering questions and sharing success stories to encourage broader adoption across the organization.Creating Educational Programming
Through internal presentations and practice group meetings, the firm educated team members on how to optimize review processes using Review Center.Results That Speak for Themselves
Since adopting Review Center, Miller Thomson has consistently achieved faster, more accurate reviews on their most important cases. In a recent project involving over 400,000 documents, the firm streamlined the management of multiple prioritized review queues, cutting review time by over 50%. With this significant reduction in review time and a 33% increase in accuracy, it didn’t take long for the team and stakeholders to recognize the value of Review Center. Fully embracing the product, the firm is now conducting easier, faster, and higher-quality reviews across their workflows.
"At Miller Thomson, we are committed to leveraging the latest technologies to deliver superior results for our clients. Review Center has allowed us to simplify our processes, save time, and enhance the quality of our reviews. It is definitely a game-changer for our team and our clients alike."
Ceyda Tocsoy, Director, eDiscovery Services, Miller Thomson LLP
By combining innovation with thoughtful implementation, Miller Thomson has set a standard for success, proving that with the right tools and strategies, technology adoption can lead to transformational results. The firm is also excited to unlock the full potential of Review Center as they look forward to integrating Relativity aiR’s generative AI workflows in the near future, further solidifying their position as a technology-driven firm at the forefront of legal innovation.