Fortune 50 Telecom Company Reimagines Second-Level Review & Saves $200,000+ with Relativity aiR for Review

How did they do it?

• Transformed a costly QC process into a streamlined, AI-driven success
• Developed a prompt-driven workflow to identify conflicts between AI predictions and human coding
• Narrowed QC to highest-risk documents, creating a more focused process for reviewers

The Challenge: High Stakes, Major Cost, No Upside

A fortune 50 telecom company needed to review 39,000 documents in a litigation matter where they were listed as a third-party. Responding to the subpoena was mandatory, but the significant volume project had little business benefit. Cost control, as usual, was critical.

Contract attorneys had already completed the initial review, but firm attorneys would need to handle the second-level QC. At $500 - $1,000 per hour, it was going to be a costly endeavor. The small, nimble team needed a smarter way to manage risk and expense without sacrificing quality.

The Solution: AI-Powered Speed and Insights

The company partnered with its outside counsel firm to leverage aiR for Review for the second-level QC. Together, they developed a prompt-driven workflow to:

• Identify conflicts between aiR predictions and human coding
• Flag borderline documents and potential misclassifications
• Leverage aiR for Review’s reasoning and citations to guide final decisions

This targeted approach identified 20% of documents (a typical second-level QC population for the company) that were most likely to need attention, strategically aligning expensive review time to the most important material.

aiR for Review’s natural language insights, highlighted document excerpts, and consistently correct calls gave the team confidence to use contract attorneys for QC instead of firm attorneys, dramatically reducing costs. The process also corrected scenarios where the company had provided incomplete instructions to contract reviewers, avoiding unnecessary rework.

The Results: Savings, Confidence, and Control

Following this success, the Fortune 50 telecom company committed to leading with aiR for Review and prompt-driven workflows for future matters, cementing AI as a core element of their review strategy.

But, this wasn’t just a technology win – it was a people and partnership success. The company worked closely with its outside counsel to build prompt-writing and iterative refinement skills, turning a first-time AI deployment into a learning experience that strengthened both teams.

The company’s experience proves that AI isn’t just about speed – it’s about accuracy, confidence, and cost control, especially when there’s no upside to learning more about a case.

When every dollar matters and every decision counts, AI can reshape your approach to high-volume document review.