Frequently Asked Questions

Questions about Relativity Certifications? We're here to help.

 

General Information

Exam Offerings

An overview of all Relativity exams is available in the Relativity Certifications Quick-Start Guide.

Exam Preparation

You can access all exam study materials on the Community site in the Certification Tracker. You can also browse Certification Knowledge Articles to answer any exam-related questions.

At the beginning of all exams, you must accept the Relativity Exam Terms and Conditions. If you do not accept, your session will end and you will forfeit the examination fee. You may access and review the terms and conditions here.

We are aware that a number of apps are available to the public which purport to be study guides for various Relativity exams. These apps are published by third parties that are not affiliated with Relativity, and we do not monitor their content and cannot ensure its accuracy. As such, you should only use Relativity-approved study materials. Your use of any other third party study resources is at your own risk. For approved Relativity study resources please visit the Relativity Community or contact certification@relativity.com if you have any questions.

Before taking the RCA exam, you must have at least three months of experience using the software and have had training in Relativity, either from the Relativity team or on-the-job. For those studying for the RCA exam who would like to receive training from the Relativity team, we recommend taking Relativity 101 and Relativity Admin Essentials I. Please note that these classes are not Relativity Certified Administrator (RCA) exam preparation courses.

There are no prerequisites for this certification; however, we recommend that you watch the Relativity for Reviewers video and have had training in Relativity, either from the Relativity team or on-the-job. For those studying for the RCU exam who would like to receive training from the Relativity team, we recommend taking Relativity 101: Relativity for End Users. Please note that this class is not an RCU exam preparation course.

There are no prerequisites for this certification; however, we recommend that you have at least six months of experience managing Analytics projects and have had training in Relativity, either from the Relativity team or on-the-job. For those studying for the Analytics Specialist exam who would like to receive training from the Relativity team, we recommend taking Analytics and Active Learning. Please note that this class is not an Analytics Specialist exam preparation course.

There are no prerequisites for this certification; however, we recommend that you have at least six months of hands-on experience processing data and have had training in Relativity, either from the Relativity team or on-the-job. For those studying for the Processing Specialist exam who would like to receive training from the Relativity team, we recommend taking Processing. Please note that this class is not a Processing Specialist exam preparation course.

There are no prerequisites for this certification; however, we recommend that you have at least one year of experience as an infrastructure specialist/manager and have had training in Relativity, either from the Relativity team or on-the-job. For those studying for the Infrastructure Specialist exam who would like to receive training from the Relativity team, we recommend taking Relativity Infrastructure. Please note that this class is not an Infrastructure Specialist exam preparation course.

There are no prerequisites for this certification; however, we recommend that you have at least six months of hands-on experience managing projects in Relativity and have had exposure to and understanding of Review, Processing, and Analytics. For those studying for the Project Management Specialist exam who would like to receive training from the Relativity team, we recommend taking Relativity 101, Processing, and Analytics and Active Learning. Please note that these classes are not Project Management Specialist exam preparation courses.

There are no prerequisites for these certifications; however, we recommend taking the RelativityOne Overview online class. Please note that this class is not an exam preparation course.

Costs

  • Relativity Certified Administrator (RCA) = $300
  • Analytics, Infrastructure, Processing, and Project Management exams = $250
  • Relativity Certified User = $150
  • RelativityOne Certified Pro = $50
  • Relativity Certified Sales Pro (RCSP) = $50

You must pay for each exam attempt, including retakes. Payment for the exam is required by credit card at the time of registration.

Exam Updates

The following exams will remain up-to-date based on quarterly RelativityOne releases:

  • RelativityOne Certified Pro
  • Relativity Certified Sales Pro

The following exams will remain up-to-date based on yearly Relativity Server releases:

  • RCA
  • Relativity Certified User
  • Infrastructure Specialist
  • Analytics Specialist
  • Processing Specialist
  • Project Management Specialist

See each exam’s Study Materials packet for specific upgrade dates.

The Relativity certification team regularly reviews and evaluates exams and designations for updates or discontinuation. We may discontinue an exam for various reasons, e.g. the exam may refer to training that is no longer available, the exam may be based on a product or feature that is no longer going to be supported or actively promoted, the exam does not best reflect Relativity’s certification focus and goal, there is newer technology and a new exam is being developed, or it just doesn’t make business sense to continue to support and maintain the exam. In any event, Relativity may discontinue any or all exams and designations in our sole discretion

Accommodations

Accommodations, within reason, are possible with ample notice. To request disability accommodations for your exam, email certification@relativity.com. We require documentation once we receive your request. For more information, review our Relativity Examination Disability Policy document.

Exam Results

You will receive a Pass or Fail result. All exams require an 80% or higher to pass.

You receive final results from Relativity via email within seven business days after your exam.

Yes. An electronic certificate, as well as print- and web-optimized badges and logos to add to your email signature and social media accounts, will be available on the Relativity Community after your exam. You do not receive a hard copy certificate.

You will receive a topic breakdown in an email after completing a quiz. While reviewing this breakdown, keep the following in mind:

  • The performance is pulled directly from the quiz software.
  • Consider each topic weighed against the topic importance outlined in the Study Resources PDFs. Higher importance topics likely have more questions, which in turn increases the weight in the overall score.
    • Each topic has a different number of questions which impacts the topic percentage.

If you do not pass an exam on your first attempt, you must wait at least one week to register for the exam again. If you do not pass the exam on any subsequent attempt, you must wait at least one month to register for the exam again. Notwithstanding the foregoing, you may not attempt an exam more than four times per exam version. Information on current and projected exam versions is located on Relativity’s website and in relevant study materials.

If you are already certified and you wish to retake the same exam, you must wait at least six months to register for the exam again and you must retake the exam on a different exam version to the version on which you are currently certified. If you pass the exam, your certification will be updated to the new version of the exam. If you do not pass the exam, your existing certification will remain active on the previous version of the exam, provided you have otherwise maintained your certification with the necessary RCE credits.

Any violation of this retake policy may result in invalidation of your exam results or certification, and/or denial of applications to sit future exams, at Relativity’s sole discretion. For the sake of clarity, the foregoing retake policy applies only to retakes of the same type of exam.

All Relativity exams are reviewed and approved by subject matter experts. We welcome your feedback on the exam and on your experience taking the exam. If you wish to contest your exam score or a specific exam item, you may do so by submitting a written notice to certification@relativity.com within three (3) business days of your exam. The notice must include (i) your name and employer, if applicable; (ii) the date and time of your exam; (iii) the specific exam item(s) you wish to contest; and (iv) the specific grounds of your objection. Exam questions are subject to change without notice and in Relativity’s sole discretion.

You may send any comments to certification@relativity.com. We will review all exam feedback and will use it to improve the quality of the examination and certification process. We will reply to written feedback at our discretion and may not directly reply to you or specifically address your feedback.

Send an email to certification@relativity.com and include as much information as possible about the situation and the persons involved. Relativity will investigate these tips.

Maintaining Your Certification

Your certification is valid for 13 months in your first certification year. All Relativity certified professionals can renew their certification for an additional 12 months by earning Relativity Continuing Education (RCE) credits.

Access a list of available RCE Credit opportunities here.

The number of RCE credits required varies by certification. See below for the number of RCE credits each certification requires to renew:

  • Relativity Certified Administrator (RCA): 20 RCE credits
  • Relativity Certified Sales Pro (RCSP): 12 RCE credits
  • Relativity Certified User (RCU), Relativity Specialist, RelativityOne Certified Pro: 6 RCE credits

Certified individuals who participate in professional development activities, identified by Relativity as continued learning for a specific certification, can earn RCE credits to extend their certification status. These development activities help further your knowledge of the exam subject matter and reinforce your understanding of the product. 

Relativity technology is updated regularly, so earning RCE credits ensures that you are staying up-to-date with improvements in the technology and changes in industry practices.

The number of RCE credits awarded is determined by the nature and time commitment of each activity. The certifications that are eligible to earn RCE credits for an activity are determined by the subject matter and scope of the activity. Relativity regularly evaluates the RCE credit landscape to assess, update, and add additional RCE credit opportunities. 

Rules and Guidelines

  • RCE credits must be earned within 13 months following your certification date and 12 months of your renewal date.
  • You can only receive RCE credits for a specific training, webinar, self-paced video, event and/or authored content once per certification year. No exceptions.
  • When registering for events, register with the same email address Relativity has on file for you. This will ensure your credits are properly tracked.
  • You will receive RCE Credit Reminder emails as the year progresses. However, it is your responsibility to maintain your certification. If your email address changes, email certification@relativity.com to let us know which email address is accurate and up-to-date.
  • Allow seven business days for RCE credits to appear in the Certification Tracker on your Community site account. You can access the Community site at any time to view the number of RCE credits you’ve earned compared to the total number required for your certification, your certification expiration date, and your renewal status.
  • You must attend at least 50 percent of a webinar to earn RCEs.

Relativity reserves the right to grant, deny, revoke, or change requirements for RCE credits in its sole discretion.

Live Relativity Training

Certified individuals can earn RCE credits for select live Relativity trainings, both in-person and online. Individuals can also earn credits for each live Relativity webinar they attend related to their exam. 

To view a list of all applicable RCE credit opportunities in this category, and which certifications receive credits, please visit the Instructor-Led Training tab on the RCE Credit Opportunities page.

Ask the Expert Webinars

Unique Ask the Expert sessions occur several times a month. These are webinars that cover a rotating list of relevant presentation topics in areas such as workflow solutions, Analytics, Active Learning, Processing, Infrastructure, and more. Attendees are free to ask questions during these webinars.

On-Demand Training

Certified individuals can earn RCE credits for select prerecorded educational videos. After you watch an eligible video for RCE credits, you must claim your credits for them to be applied to your certification. Fill out the form for each on-demand video you watch using the same email address Relativity has on file for you. The Certification team will review your submission and apply credits at their discretion. 

To view and watch available self-paced videos for each certification, visit the Self-Paced Videos tab on the RCE Credit Opportunities page.

ACEDS Webinars

In addition to the self-paced videos created by Relativity, certified professionals can watch select ACEDS webinars for RCE credits. Conversely, ACEDS certified professionals can earn CEDS credit for attending live Relativity trainings and webinars. CEDS professionals will earn 1 CEDS credit per hour of Relativity education. This includes live and, up to two years of previously attended, Relativity webinars and trainings. Submit your Relativity eCertificate of completion to ACEDS to claim your credit. 

Events

To view a list of all applicable RCE credit opportunities in this category, and which certifications receive credits, please visit the Events tab on the RCE Credit Opportunities page.

After leading or participating in an event, you must claim your credits for them to be applied to your certification. Fill out the form for the event you attended using the same email address Relativity has on file for you. The Certification team will review your submission and apply credits at their discretion.

Relativity Fest

Relativity offers RCE credits for all certifications for attending Relativity Fest, our annual user conference. RCE credit information is posted to the Relativity Fest Exams & Trainings FAQs every year.

User Groups

Relativity offers RCE credits for attending User Groups. Look for an upcoming user group near you in the Relativity Community.

Industry Learning Events

Earn RCE credits for your RCA, RCSP, RelativityOne Certified Pro, and all Specialist certifications by leading or participating in a live e-discovery session, workshop, webinar, or panel. 

Relativity offers RCE credits for leading a session at LegalTech New York or ILTA, but not simply for attending a session or the event.

Authored Content

Relativity offers RCE credits for your RCA, RCSP, RelativityOne Certified Pro, and all Specialist certifications for authoring or co-authoring an e-discovery white paper, article, newsletter, or blog post. This includes contributions published to the Relativity Blog. For more information on contributing to the Relativity Blog, visit our website.

To view a list of all applicable RCE credit opportunities in this category, and which certifications receive credits, please visit the Authored Content tab on the RCE Credit Opportunities page.

You must claim your credits for them to be applied to your certification. Fill out the form for the content you authored or co-authored using the same email address Relativity has on file for you. The Certification team will review your submission and apply credits at their discretion. 

Content must be related to the e-discovery industry, at least 300 words, and completed within your most current active certification period. Content published to personal blogs does not qualify for RCE credits

You should monitor your certification status on the Community site. You will also receive automated email reminders about your certification. If your contact information changes, ensure you email certification@relativity.com so we can ensure you continue to receive the emails.

It is your responsibility to maintain your certification and know your expiration date. If your certification expires, you will be required to take the full exam again.

Certification Paths

To become a Relativity Expert, you must be a current RCA and obtain two specialist certifications. You must keep all three certifications current to keep your Relativity Expert status.

To become a Relativity Master, you must be a current RCA and obtain four specialist certifications. You must keep all five certifications current to keep your Relativity Master status.

Download the Administrator and Technical Specialization Paths for common and recommended pathways through the certification program.

The RCSP and RelativityOne Certified Pro exams do not count towards Expert or Master status.

The certifications and requirements that make up the Expert and Master designations are determined by Relativity and re-evaluated regularly. For more information on Relativity Expert and Master designations, refer to the Relativity Certifications Quick-Start Guide.

If you have never earned a Relativity certification, we recommend that you take either the RelativityOne Certified Pro, Relativity Certified Sales Pro, or the Relativity Certified User exam. These are fundamental certifications that are considered the best points of entry into the Relativity certification program.

Download the Relativity Fundamentals Paths to help you get started.

Certification Hours

The Certification team provides assistance Monday through Friday, 8:00 AM - 5:00 PM (CST/CDT). For all exam-related questions, email certification@relativity.com.

Exam Registration

Online & Testing Center Exams

Payment & Scheduling

Your Candidate Dashboard is where you’ll manage your scheduled exam, update or cancel your schedule, and launch all online and testing center exams through the Relativity Community.

To access your Candidate Dashboard, follow these steps:

  1. Log in to the Relativity Community and navigate to the Education Center | Certification Tracker.

  2. Navigate to My Profile to ensure your current country information is correct.

  3. Under the exam you want to schedule, click the Take the Exam button. Click this button for each exam you’d like to register for.

  4. Enter your legal name in the pop-up window. This name must match the name on your government-issued photo ID, or you will not be able to test.
    • If you previously registered for an exam using a name that does not match your ID, enter your legal name in the pop-up, cancel your exam from the Candidate Dashboard, then navigate back to the Community and click the Take the Exam button again. Update your name in the pop-up and then re-schedule your exam.
    • If you are unsure if the name on your exam registration is accurate, email certification@relativity.com to verify.

  5. From your Candidate Dashboard, you can schedule, update, cancel, and launch your online exam.

You should budget an additional 30 minutes at the beginning of each exam session to allow time to connect to and disconnect from your Proctor.

For the RCA exam, you must schedule two separate sessions for the hands-on and the quiz, with 30 minutes between each session. You must complete both exam sessions within 12 hours on the same day.

If you do not complete the hands-on and quiz portions of your RCA exam within 12 hours of each other on the same day, we reserve the right to void the results of your exam, and we will have no obligation to issue a credit for your exam fees. You can schedule the two sessions in either order.

Here is an example breakdown of the minimum time required for the RCA exam sessions:

  • 30 minutes of set up and logging in time.
  • 75 minutes - RCA Hands-on portion.
  • 30 minutes required buffer time.
  • 30 minutes of set up and logging in time.
  • 90 minutes - RCA Quiz portion.

Allocate 4 hours, plus your required buffer time.

More exam dates will be added the first week of even months (February, April, June, etc.).

Email certification@relativity.com to pay for an exam with an existing credit on your account.

Support

Email certification@relativity.com if you have issues accessing your Candidate Dashboard. Use ‘live chat’ on your PSI Candidate Dashboard if you have issues scheduling or launching your exam. If you are connected to a Proctor and they are troubleshooting, ask for a Voucher to reschedule for a later date. Once PSI and Relativity diagnose the issue, you can reschedule.

Exam Interface & Environment

Review the information below before your exam. Note: Chrome is required.

As you navigate through all exams, read all instructions and answer all questions according to Relativity best practices.

  • Scenario-based questions: On the Analytics, Project Management, Infrastructure, Processing, and Certified User exams, you receive scenario-based questions. You must answer all questions using the information presented in the scenario. After you submit your answers to the scenario questions, your answer chocies are final, and you cannot return to these questions.

  • Timer: There is a timer counting down in the top-right corner. The exam submits automatically when no time remains. You can also click the End Test button at any time to end your exam.

  • Previous / Next Question: Use these buttons located at the top of the window to move backwards and forwards in the assessment.

  • Nav Menu: Opens a navigation window at the top of the screen. Here, you can access a list of all the questions and see which questions you flagged. Click on a question to navigate to it.

    Online Quiz | Nav Menu


  • Navigation Bar: See all questions in the Navigation bar along the bottom of the window, and click on questions to navigate to them. As you answer questions, they turn dark gray in the navigator. Unanswered questions remain light gray.

  • Flag: Use this button to flag any questions you’d like to revisit. Once you flag a question, a flag icon appears above that item in the Navigation bar. This question is also marked in the Nav menu. Return to the question and update your answer choice at any time.

  • Clear: To change your answer on a previously-answered question, you must first click the Clear button.

    Online Quiz | Clear Button

Review the information below before your exam. Note: Chrome is required.

As you navigate through all exams, read all instructions and answer all questions according to Relativity best practices.

  • Timer: The hands-on portion of the exam is 80 minutes, controlled by your Proctor.
    • 5 minutes to sign into Relativity and the Relativity Desktop Client (RDC), accept the Exam Terms and Conditions, and review the exam instructions and assigned hands-on project.
    • 75 minutes to complete the assigned project.
      • Your Proctor provides time reminders through the chat window (i.e., 30, 15, 10, 5, 1 minutes remaining), and stops your session when no time is remaining. If you finish early, use the remaining time to check your work or notify your Proctor that you wish to end the exam early.

  • Hands-on project: You are randomly assigned one of the four projects.

  • Start Assessment: Once unlocked by your Proctor, the exam environment opens. Chrome launches automatically with exam instructions and your assigned project on the first tab and Relativity on the second tab. Click Start Assessment to access your hands-on project.

    Online RCA | Start Assessment


  • Keyboard Format: You can change the keyboard format next to the click in the lower-right corner of the desktop (or use Ctrl+Shift).

 

Online RCA | Keyboard Format

  1. Credentials: Credentials are the same for Relativity and the RDC. You can copy and paste the credentials from the Environment Information box.

  2. Case Workspaces: There are four numbered case workspaces in Relativity. Complete all work for your assigned project in the corresponding workspace. For example, if you receive Case 1, complete all work within the Case 1 workspace unless otherwise specified in the project.

  3. Case Folder: There is one numbered case folder on the desktop. This folder corresponds to the case you are assigned. Everything you need to complete your assigned project, like load files and relational icons, is in the associated numbered folder on the desktop.

  4. Case Export Drive: If you receive Case 4, you will see an export drive mapped to the workspace for you. Access the drive on the desktop to QC your work.

  5. Chrome Shortcuts: If you close out of Chrome, click the Hands-on Project and Relativity shortcuts on the desktop to re-open these windows.

  6. Hands-on Case: Your assigned project is on the first browser tab in Chrome. Use the checkboxes to track completed tasks.

  7. RDC: The RDC opens automatically with the WebService URL already configured.

  8. Exam Timer: The timer is set for 80 minutes and automatically starts in the RCA Online exam. Use this as reference. Your Proctor always keeps the official time.

In-person Exams

Visit the Certification page to see upcoming exams and to self-register. New exam dates are posted approximately three months from their scheduled date.

Chrome is required to take the RCA exam.

We can work with you to coordinate an onsite exam at your location if you have a minimum of five individuals interested in taking the RCA exam. An additional fee is associated. For more information on this option, email certification@relativity.com.

Registration is on a first-come first-served basis. If an exam is full, you can add yourself to the waitlist and we will reach out to you via email if a spot becomes available. We do not take payment until you are officially added to the exam.

Before the Exam

Compatibility & Requirements

You must complete the following system compatibility checks before sitting for your exam.

  • In your Candidate Dashboard, select the View Details button for your exam. Under Security Procedures, click System Compatibility Link. Use Option 3.
    • Performing an equipment check is critical. No accommodations are made for technical difficulties caused by connectivity or other issues outside of the control of Relativity or PSI.
  • RCA exam only: Test your connectivity to the hands-on environment here.
    • When testing your connectivity, the logo in the center of the page will change colors indicating that your connection is successful.
      RCA Online Logo

You must confirm the following technical and physicals requirements before sitting for your exam.

  • Desktop or laptop computer (tablets and smart phones are not supported). You may connect a laptop to a monitor.
    • If you are using a company computer, company network/firewall, or company wifi, you may have connectivity issues due to security settings.
    • RCA exam only: You must use a desktop computer, or a laptop connected to a monitor, with a minimum screen size of 24 inches. If you use a smaller laptop monitor, you will not be able to complete the exam and you will not be refunded.
  • Stable Internet access.
  • Current version of Google Chrome.
  • The Innovative Exams Screen-sharing Chrome Extension from the Chrome Web Store.
  • Web camera (built-in computer cameras are accepted)
    • Ensure you can easily move the camera around, as you will need to show your surroundings.
  • Microphone
  • Valid government-issued photo ID
  • Private room with a clean desk surface, void of people, paper, and disruptions. No other materials are allowed.
  • For online exams, watch the Relativity Online Exam Instructions and FAQ video.
  • For test center exams, watch the PSI Test Center Experience video.

Exam Expectations

  • Connecting to your proctor: You will go through the following steps with the proctor:
    • Share video and screen.
    • Use Task Manager to close all applications.
    • Show your valid, government-issued ID. The name on your ID must match your Relativity Community account.
    • Show your room and desk area via webcam, including each wall and under your desk.
    • Communicate with your proctor via the chat window.
      • Proctors cannot answer content-related questions. Notify your proctor immediately of any technical difficulties. They will likely not be able to assist in troubleshooting, but can note the issue. No accommodations are made after the exam for issues not reported to your proctor.

  • Do’s: during the exam session, you can:
    • Have a beverage that does not contain any labels.
    • Be in a quiet area, void of clutter.
    • On the RCA exam: Use two monitors during the handson portion by expanding your PSI exam window across two monitors.

  • Don'ts: During the exam session, you cannot:
    • Use electronic devices.
    • Eat.
    • Take notes on a physical surface.
    • Use Relativity documentation or study materials.
    • Have anything on your desk including tissues, papers, staplers, photos, etc.
    • Talk out loud, cover your mouth, mouth or repeat words or questions, or look away from computer.
    • Use the restroom.
    • Use keyboard shortcuts that exit the exam window.
    • Press F5 or refresh your browser at any time.

Violations of exam rules are reported to Relativity. Continued violations will result in the termination of your exam.

Cancellation & Rescheduling Policy

Online & Testing Center Exams

Use the Reschedule or Cancel Schedule buttons on your Candidate Dashboard. You can reschedule your exam one time. After your one reschedule, the Reschedule option will be unavailable. Exams must be cancelled or rescheduled at least 48 hours before your exam. Failure to cancel or reschedule within this time will result in forfeiting exam fees. All refunds and credits will be provided in accordance with PSI’s policies. If you are eligible for a refund, it will be made to the original payment method.

In-person Exams

Exam fees are non-refundable. If you cannot attend an exam, email certification@relativity.com at least two business days prior to the exam. Upon cancellation, a credit is issued to your account. This credit expires 12 months after the original issued date. You are responsible for using the credit prior to its expiration.

Email certification@relativity.com to register for an exam using existing credit. If the fee for the rescheduled exam is higher than the fee paid for the original exam, you are responsible for the difference.

If you cancel or reschedule within two business days of the exam, no refund or credit is issued. If you reschedule an exam more than one time, your credit is voided and a new fee is required in order to reschedule again.