Frequently Asked Questions

General Information

New Exam Vendor Update

What has changed with the transition to the new vendor?

As part of our ongoing efforts to improve the certification experience and ensure the highest standards of exam delivery, Relativity will be transitioning all exams to a new online proctoring vendor, Caveon. All exams will be administered via online remote proctoring, and exams at testing centers will no longer be offered. 

This new solution will offer less stringent policies, improving your experience in terms of customer service, time it takes to get started, and technical requirements.  

We recognize that certifications play an important role in validating your skills and supporting your professional growth. Our goal with this transition is to provide you with an easier, appropriately secure, and overall better exam experience.  

Are existing study materials still valid?

Yes, you can use existing study materials. However, please refer to the Relativity Certification Exam Updates page to ensure you are using the most recent versions of our study guides. Additionally, the Change Log on the final page of each study guide will list any specific changes or additions made to an exam. This article provides more information on Relativity’s exam upgrade cadence.  

How do I get a voucher for the new system?

 It depends on how you originally received your voucher:

• I have prepaid credits or a Partner voucher.

 Your company will be emailed the new vouchers directly in July, and your company will handle distributing them to you.

• I have another type of voucher (Relativity Masters vouchers, Relativity Fest vouchers, or other individual cases).

 Your replacement vouchers will appear in your Certification Tracker in July. There's nothing you need to do, just check your Tracker once they're available.

Important:

• Vouchers are not available just yet, so please stay tuned!
• In the meantime, any vouchers expiring between May 18 and July 31 will automatically be extended by 2 months, with a new expiration date of September 30.

I'm a new Relativity Master. When will my complimentary vouchers be available?

For individuals who become Relativity Masters from April 2026 onward, your vouchers will be issued upon launch of our new exam vendor.

Where can I find information about the new proctoring rules?

We’re working hard to move to the new system and will ensure you’re aware of the new processes and proctoring requirements in June. 

Exam Offerings

What Relativity exams are available?

An overview of all Relativity exams is available in the Relativity Certification Guide.

Exam Preparation

What are the Relativity Exam Terms and Conditions and Biometric Policy?

At the beginning of all exams, you must accept the Relativity Exam Terms and Conditions. If you do not accept, your session will end and you will forfeit the examination fee. You may access and review the Terms and Conditions here.

Relativity does not require, enable, or allow the collection of any biometric data in connection with remote certification testing. 

How can I prepare for the exam?

You can access all exam study materials in the Certification Tracker in the Relativity Community. The RCA and all Specialist exams also have dedicated weekly Study Plans in Relativity Learning, which contain a mix of self-paced courses and documentation links organized by exam topic.

We are aware that a number of apps are available to the public which purport to be study guides for various Relativity exams. These apps are published by third parties that are not affiliated with Relativity, and we do not monitor their content and cannot ensure its accuracy. As such, you should only use Relativity-approved study materials. Your use of any other third party study resources is at your own risk. For approved Relativity study resources, please visit the Relativity Community.

Does Relativity provide a practice environment to use for studying?

We provide an exam prep environment for the RCA exam. We do not provide an environment for Pro or Specialist exams.

Once you are registered for the RCA exam, you will receive access to a Relativity prep environment within three business days. Immediately upon receiving access to this environment, you have up to 12 weeks of usage time. If you choose to reschedule your exam, you will continue to use the same prep environment and will not receive a new environment. Please plan accordingly when scheduling your exam date to ensure you can maximize your time with the prep environment.

If you are a registered RCA candidate and need more time to prepare, you can purchase an extension for your environment access. You are encouraged to purchase the extension before your environment access expires to preserve existing workspace data. The extension must also be purchased before your exam date.

We offer two extension options: 

• 2-week extension: $29.99 

• 4-week extension: $49.99 

Which trainings should I take to prepare for the Relativity Certified Administrator (RCA) or a Specialist exam?

There are no prerequisite trainings for these certifications; however, we recommend that you have at least six months of relevant experience in Relativity and have had training in Relativity, either from the Relativity team or on-the-job. To view recommended trainings for each exam, review the individual exam page or the Relativity Certification Guide. Trainings are not exam preparation courses.

Which trainings should I take to prepare for a Pro exam?

There are no prerequisites for these certifications. To best prepare for these exams, please review the associated study guide for each exam on the Relativity Community site. If there are suggested trainings for a Pro exam, they will be listed on the individual exam page. Trainings are not exam preparation courses.

Costs

What are the costs and how do I pay?

• Relativity Certified Administrator (RCA) = $300
• Review Management, Analytics, Infrastructure, Processing, Project Management, and Data Management Specialist exams = $250
• Pro exams = $50

You must pay for each exam attempt, including retakes. Payment for the exam is required by credit card at the time of registration. Refunds will take approximately 7 business days to process.

Exam Updates

When do exams update to the next version?

See the Exam Updates page or each Study Resource on the Community for specific update dates, including when updated study materials will be available.

What is a discontinued exam?

The Relativity certification team regularly reviews and evaluates exams and designations for updates or discontinuation. We may discontinue an exam for various reasons, e.g. the exam may refer to training that is no longer available, the exam may be based on a product or feature that is no longer going to be supported or actively promoted, the exam does not best reflect Relativity’s certification focus and goal, there is newer technology and a new exam is being developed, or it just doesn’t make business sense to continue to support and maintain the exam. In any event, Relativity may discontinue any or all exams and designations in our sole discretion.

Accommodations

What disability accommodations are available?

To request disability accommodations for your exam, first ensure you have already logged in to the Relativity Community, navigated to the Certification Tracker, and clicked Next Step: Register in Relativity Learning. This will create a user for you in our testing system.  

Then, email certification@relativity.com BEFORE completing the remainder of the exam registration process with reasonable current documentation. Once received, the Relativity certification team will confirm the accommodations, and you can proceed with scheduling the exam. 25% additional exam time will be automatically applied whenever you choose to attempt your exam. 

If you would like to request this documentation be deleted once we have verified it supports the accommodation, you can submit a deletion request through our DSAR process by either emailing privacy.inquiries@relativity.com, or by submitting the online Personal Data Inquiry form. 

For more information, review Relativity's Examination Disability Policy and Relativity's Full Privacy Policy.

Exam Results

How does Relativity score exams?

The RCA, Analytics Specialist, Data Management Specialist, Infrastructure Specialist, Processing Specialist, Project Management Specialist, and Review Management Specialist exams use scaled scoring and require a score of 700 or higher to pass, out of a 1000 point scale (which does not represent 70%). 

All Pro exams require an 80% or higher to pass. 

Scaled scoring is a common certification industry practice used to account for potential differences in difficulty across questions. Scaled scoring is a process by which points awarded for correct answers are converted into a consistent and standardized scale. Scaled scoring enables Relativity to account for variance in the difficulty of each question and ensures a consistent and fair exam result for each candidate regardless of the difficulty of the individual questions each candidate receives. 

To calculate exam scores, the points you earn for each correct answer are summed and compared with the cut score to determine if the result is a pass or fail. The passing score is based on the knowledge and skills needed to demonstrate minimum competence in the skills tested and the difficulty of the questions that are delivered to a candidate. 

When will I receive my official Relativity exam results?

You will receive your official Pass/Fail result via email within 3 business days after completing your exam, unless otherwise indicated. 

What will my exam result include?

Immediately upon completing your exam, you will be able to view a preliminary topic breakdown outlining performance on each exam topic. 

Within 3 business days, you will receive an official Pass/Fail result from Relativity. You will not receive a numerical score. An exam score may be revised any time after testing if there is evidence of misconduct, scoring inaccuracies, or anomalous response patterns.  

How do I read my exam topic breakdown?

You will be able to review your exam topic breakdown immediately after completing your exam and will also receive a copy via email. This breakdown will not contain your official Pass/Fail result. 

While reviewing this breakdown, keep the following in mind:  

• Each topic is weighed against the topic importance outlined in the exam's Study Resources PDFs. Higher importance topics likely have more questions, which in turn increases the weight in the overall score.  

• Each topic has a different number of questions which impacts the topic percentage. 

Will I receive a certificate if I pass?

Yes. An electronic certificate and print- and web-optimized badges and logos for your email signature and social media accounts will be available on the Relativity Community after your exam. You will not receive a hard copy certificate.

What is the retake policy?

If you do not pass an exam on your first attempt, you must wait at least two weeks to register for the exam again. You may not attempt the same exam more than four times per calendar year. Information on current and projected exam versions is located on the Certification Exam Updates page and in relevant study materials. Please see the Relativity Certification Handbook for the full retake policy. 

If you are already certified and wish to retake the same exam, you must wait at least six months to register for the exam again. If you pass the exam again, your certification will be updated to the new version of the exam. If you do not pass, your existing certification will remain active on the previous version of the exam, provided you have maintained your certification with the necessary RCE credits. 

Any violation of this retake policy may result in invalidation of your exam results or certification, and/or denial of applications to sit future exams, at Relativity’s sole discretion. For the sake of clarity, the foregoing retake policy applies only to retakes of the same type of exam. 

How do I challenge an exam item?

All Relativity exams are reviewed and approved by subject matter experts. We welcome your feedback on the exam and on your experience taking the exam. Please see page 26 of the Relativity Certification handbook for the full policy.

Whom should I contact if I discover a "brain dump" site with Relativity exam content or discover that an individual is cheating?

In order to take necessary action, all reports must include evidence or proof to support suspicious activity claims. Send an email to certification@relativity.com and include as much information as possible about the situation and the persons involved. Relativity will investigate these tips.

For your reference, a partial list of actions that represent suspicious activity according to Relativity's Exam Terms & Conditions is provided:

• modifying the original results of an exam or other exam records
• providing or accepting improper assistance
• fraudulently impersonating another
• using unauthorized materials in attempt to satisfy exam requirements (brain-dump material or unauthorized publication of exam questions, with or without answers)
• recording or disseminating exam content 
• misconduct as determined by statistical analysis

Thank you for helping to protect the integrity of the Relativity certification program and exams. 

Certification Paths

How can I become a Relativity Expert and Relativity Master?

To become a Relativity Expert, you must be a current RCA and obtain two specialist certifications. You must keep all three certifications current to keep your Relativity Expert status.

To become a Relativity Master, you must be a current RCA and obtain four specialist certifications. You must keep all five certifications current to keep your Relativity Master status. Contingent upon a current Relativity Master status, you will receive annual benefits including: 

• One complimentary Pro exam
• One complimentary Specialist exam
• One complimentary Training 

These benefits will be awarded at the start of a new year for current Relativity Masters, and on the first week of every month for new Relativity Masters. 

Relativity Masters who completed the program in December will receive their vouchers in January of the following year, as the testing window closes in mid‑December

Relativity Pro exams do not count towards Relativity Expert or Relativity Master status.

The certifications and requirements that make up the Relativity Expert and Relativity Master designations are determined by Relativity and re-evaluated regularly. Any benefits provided in connection with the Relativity Expert or Relativity Master designations are re-evaluated regularly and subject to change without notice. For more information on Relativity Expert and Relativity Master designations, refer to the Relativity Certification Guide.

I'm new to Relativity and/or Relativity certifications. What exams do you recommend I start with?

If you have never earned a Relativity certification, we recommend that you take either the RelativityOne Certified Pro, Relativity Certified Sales Pro, or the RelativityOne Review Pro exam. The Pro exams are fundamental certifications that are considered the best points of entry into the Relativity certification program and will help you understand certain benefits, features, and how to talk about the product. The self-assessment quiz can also help you choose the right certification based on your career goals, experience, and interests.

Contact Certification

How can I contact the Certification team?

The Certification ticket queue provides general guidance on exam registration and scheduling. The certification queue is not intended to provide specific product guidance or to teach Relativity. Please refer to the Relativity Certification Guide, Relativity Certification Handbook, and Certification knowledge articles for answers to common questions before submitting a ticket. The Certification team provides assistance Monday through Friday, 8:00 AM - 5:00 PM (CST/CDT).

Before your Online Exam

Compatibility & Requirements

What are the technical requirements for my online exam?

Please complete the system check and exam preview on the same device you will be testing on when registering for your exam to ensure device compatibility. 

• All external monitors should be disconnected and powered down. 

• A web camera (either built-in or external) will need to be on for the entire exam.

• Full screen-mode will need to be enabled 

• You will need a secondary electronic device such as a smart phone to capture your workstation from an additional angle.

Should you encounter an issue with your exam, follow the steps outlined in the Support section of the FAQ. 

What are the physical requirements for my online exam?

An unexpired government-issued photo identification is required to take an exam.  

We recommend that your office or home setting meet the following requirements:   

• The testing location should be indoors (walled with no windows), well lit, free from background noise and disruptions.  

• No third party should be present in the room or enter the room for the duration of the exam. If this occurs, your exam will be flagged for evidence of misconduct. 

• Your workstation and surrounding area should be free of pens, paper, and any study materials, etc.  

• No content that could potentially provide an unfair advantage during your exam, including décor on walls or within your immediate area, should be present during your exam. 

Exam Expectations

What are the exam expectations?

Before Exam Day 

Prior to exam day, you should complete the following tasks: 

• Register for the exam and confirm you are ready to take the exam in the next 6 months. 

• Complete the system precheck.

• Complete the exam preview. 

Getting Started on Exam Day  

Prepare your workstation: 

• Launch your exam on test day by clicking on the link in your registration email or going to your Relativity Learning profile and selecting the exam name. 

• Place any study materials away from your testing area. 

• Close all tabs other than your exam. 

• Disconnect all external monitors from your device. 

Exam Registration

Online & Testing Center Exams

Payment & Scheduling

How do I schedule my exam?

You’ll schedule and manage your exam through the Relativity Community and Relativity Learning.  

Follow these steps to schedule an exam:  

1. Log in to the Relativity Community and navigate to the Education Center | Certification Tracker.  

2. Click on the Next Step: Register in Relativity Learning button. 

3. Return the Certification Tracker and find the exam you wish to schedule. Click on the exam card to access the exam details.  

4. Click the Next Step: Enter Legal Name button, enter the required information, and click Submit.  

5. You will then be automatically taken back to Relativity Learning to pay the exam fee and begin your exam registration. Click the Purchase button. 

6. Enter your payment information and click the Purchase/Review and Pay button. 

7. Complete the Introduction to General Certification Process course in full. This includes a system check so that you can test your device for technical compatibility and a preview of the exam interface.  

   • Any candidates with technical issues who did not complete the precheck will not be eligible to reschedule their exam.  

8. As the final step for all exams, you must acknowledge that you are ready to take the exam within the next 6 months. After clicking the Submit button, you will have 6 months to take this exam. Do not click Submit unless you are going to take your exam within the next 6 months.  

9. To take the exam, use the link contained in the registration email or go to My Profile in Relativity Learning and click on the name of the exam in bold. 

   • For Pro exams, you will be able to take your exam immediately upon payment.

   • For Specialist exams and the RCA, you will receive your exam link 24 hours after confirming your readiness to take the exam in the next 6 months. 

10. Prepare your workstation and click the Launch Exam button to begin your exam. 

When should I schedule my exam?

There is no longer scheduling in a traditional sense of selecting a specific exam timeslot. Once you pay and confirm that you will take the exam in the next 6 months, you can take the exam at any time exams are available. Refer to the Certification Exam Updates page for periods of exam unavailability so that you can plan ahead.

How do I use an exam voucher for an online exam?

Locating your voucher: You can find your voucher code at the bottom of the Certification Tracker in the Exam Vouchers section.

Using your voucher: To use your voucher, follow the steps outlined in the How do I schedule my exam? section. Then use your voucher code as payment on the Payment screen. You must schedule and take your exam before the voucher's expiration date. 

How can I request my exam confirmation and receipt?

An exam registration confirmation email will be sent to you upon exam registration in Relativity Learning. You will also receive a receipt emailed to you upon payment of the exam fee with your email, exam name, and date of payment on it. 

Cancellation & Rescheduling

How do I cancel or reschedule?

With on-demand testing, once you register for an exam in Relativity Learning, you must take it anytime within 6 months. If you do not take the exam within this time frame, you will forfeit your exam fee. There is no longer scheduling in a traditional sense of selecting a specific exam timeslot. Once you provide payment, there are no cancellations apart from extenuating circumstances. 

Support

What do I do if I need help with my exam while I'm testing due to technical issues or a personal emergency?

If you have any problems with accessing your exam, email certification@relativity.com. Note: The Relativity Certification team is available Monday through Friday, 8:00 AM - 5:00 PM (CST/CDT). 

If you experience a technical issue during your exam, email clientsuccess@caveon.com with a description of the issue, and they will help you resume your exam. 

If you experience a personal emergency that prevents you from taking or completing your exam, email certification@relativity.com with details of the situation. We will review and provide you with options for retaking the exam, if applicable.

Maintain Your Certification

General Information

How do I maintain my certification?

Pro Certifications: Pro certifications do not require Relativity Continuing Education (RCE) credits and do not expire.

RCA and Specialist Certifications: RCA and Specialist certifications are valid for 12 months after you initially earn your certification. All Relativity certified professionals can renew their certification for an additional 12 months by earning Relativity Continuing Education (RCE) credits.

Access a list of available RCE Credit opportunities here.

Note: You must notify certification@relativity.com if your email address changes or if you would like your certifications tied to a different email address.

How many RCE credits do I need to renew my certification?

The number of Relativity Continuing Education (RCE) credits required varies by certification type. See below for the number of RCE credits each certification requires to renew:

• Relativity Certified Administrator (RCA): 12 RCE credits
• Relativity Specialist exams: 6 RCE credits

Relativity Pro exams do not require RCE credits and do not expire.

Policies & Guidelines

I will be on parental leave soon. Can I apply an extension to my certification?

Yes, if you know you will be on leave, contact certification@relativity.com to request a parental leave extension. Requests for extensions must be received prior to your certification expiration date. The full policy can be found in the Relativity Certification handbook. 

How are RCE credit opportunities determined?

The number of credits awarded per activity is determined by the nature and time commitment of the activity. The certifications that are eligible to earn RCEs for a specific activity are determined by the subject matter and scope of the activity.

Relativity regularly evaluates the RCE credit landscape to assess, update, and add additional RCE credit opportunities.

What are the rules and guidelines for earning RCE credits?

• RCE credits must be earned within 12 months following your certification and renewal dates.
• You can only receive RCE credits for a specific self-paced video or learning path once per certification year. 
• When registering for events, register with the same email address Relativity has on file for you. This will ensure your credits are properly tracked.
• Allow one week for RCE credits to appear in the Certification Tracker on your Community site account.
• You must attend at least 30 minutes of a webinar to earn RCE credits.

Relativity reserves the right to grant, deny, revoke, or change requirements for RCE credits in its sole discretion.

How do I track my RCE credits?

You should monitor your certification status on the Community site. You can access the Community site at any time to view the number of RCE credits you’ve earned compared to the total number required for your certification, your certification expiration date, and your renewal status.

You will also receive automated email reminders about your certification. If your contact information changes, it is your responsibility to email certification@relativity.com so we can ensure you continue to receive the reminder emails.

It is your responsibility to maintain your certification and know your expiration date. If your certification expires, you will be required to take the full exam again.

I was not able to earn enough RCE credits in time. Can I be granted an exception?

You have twelve months to earn the required number of certifications, through several different types of RCE credit opportunities. If you do not earn the required number of credits by your certification end date, your certification is not renewed, and you will be required to take the full exam again.

However, if you are within 60 days of your certification lapsing, you can email certification@relativity.com to request a payment link for an extension to earn the remainder of your RCE credits. This $100 extension is valid to be purchased once per certification and will extend the certification’s end date by four weeks, during which you must earn the required number of RCE credits. If you do not earn the required credits after the certification is reinstated, your certification will lapse and you will be required to retest.

Automated RCE credit reminders are sent via email each month. If your contact information changes, you must email certification@relativity.com and we can update your email address associated with your certifications so that you receive these reminders. (Unfortunately, you can't update your email yourself.)

RCE Credit Opportunities

How can I earn RCE credits?

You can earn RCE credits by participating in one or more of the following activities:

Instructor-Led Sessions

• Attending select live Relativity trainings, both online and in-person
• Attending select live Relativity webinars and select Ask the Expert webinars
• Attending User Groups

Self-Paced Videos

• Watching select pre-recorded Relativity educational videos.

Certification Learning Paths

• Watching select educational videos and taking a quiz to check your knowledge.

To see a list of all available RCE credit opportunities in each category, and which certifications receive credits, please visit the corresponding tab on the RCE Credit Opportunities page. 

How can I see which RCE credit opportunities apply to each certification?

On the RCE Credit Opportunities page, you can filter opportunities on the Instructor-Led and Self-Paced Videos tabs by RCE Credits to see which trainings, webinars, and self-paced videos apply toward each certification. 

Share Your Experience

Relativity Certification Job Task Analysis

I'd like to fill out a Job Task Analysis and/or participate in the exam development process. How can I participate?

The Relativity Certification team uses a Job Task Analysis survey (JTA) to collect industry data and help inform the future of our exams. This survey is available to all Relativity users, and takes 5-10 minutes.

Please click the job role you most closely associate with or Relativity feature set you use most often. Upon clicking the link, you will be redirected to a survey.

Select your job role or a Relativity feature set of your choice:

• Case administrator - Configures and manages a case in Relativity from start to finish.
• Review manager - Manages a team of reviewers during the document review process.
• Project manager - Has an understanding of the wide array of Relativity products, and acts as a liaison between clients and Relativity to make workflow recommendations.
• Document reviewer - Reviews and codes documents in Relativity.
• aiR for Review specialist - Uses aiR for Review to analyze, validate, and defensibly apply AI-generated document predictions throughout the review process.
• Analytics specialist - Works as an expert using Review Center and Conceptual Analytics.
• Processing specialist - Works as an expert processing documents into case workspaces.
• Infrastructure specialist - Manages Relativity's Server infrastructure on a daily basis.